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IT Support Engineer – MSP – Borehamwood

2 months ago

UK, UK, United Kingdom Intellect Group Full time

IT Support Engineer – MSP – Borehamwood


I’m recruiting on behalf of my client, an IT Solutions firm based in Borehamwood for an IT Support Engineer to join their technical team. The ideal candidate will possess a deep technical knowledge of various IT systems and technologies, including Windows desktop and server environments, Office 365 administration, Active Directory, Azure cloud services, Network Troubleshooting, Telephony systems.


Responsibilities:

  • Provide 1st and 2nd line technical support to clients, troubleshooting and resolving issues related to Windows desktop and server environments.
  • Administer Office 365 environments, including user management, email configurations, and security settings.
  • Deploy and manage Azure cloud services, assisting clients with migrations, implementations, and optimisations.
  • Support and maintain telephony systems, assisting clients with configuration, troubleshooting, and upgrades.
  • Collaborate with the first-line support team to escalate and resolve complex technical issues in a timely manner.
  • Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps.
  • Assist with project implementations, including system upgrades, migrations, and infrastructure deployments.
  • Stay current with industry trends and best practices, continuously expanding technical knowledge and skills.


Skills required:

  • A proven track record in Managed Service Provider (MSP) / IT Solutions environment.
  • Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management.
  • Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams.
  • Knowledge of Azure cloud services, including virtual machines, storage, networking, and security.
  • Experience with telephony systems, including installation, configuration, and support.
  • Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
  • Strong communication skills, with the ability to effectively interact with clients and colleagues.


Please apply now for more information.