Senior Customer Service Manager

As a ServiceNow Managed Services Technical Lead in Konversational, you will be delivering both proactive and reactive support services for a wide range of customers and, act as a central point of contact for all support-related activities for designated customers. You will be managing a highly skilled team delivering a high-quality service. Konversational...

The Customer Service Manager will ensure the clients global customer base receive an industry leading support experience either directly, through a third-party managed contact centre or through the retail network. Responsible for the control and effective resolution of customer issues brought to the attention of the client in a manner which actively upholds...

ActivitiesLiaise with stakeholders to improve Customer Journey and Daily Operations.Directly manage and support the Customer Service Advisors and provide class-leading customer service to external and internal customers. Manage and evaluate the call Centre solution (operational & customer journey).Develop and motivate the Customer Service Advisors through...

Core Values of the Position:The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...

ActivitiesLiaise with stakeholders to improve Customer Journey and Daily Operations.Directly manage and support the Customer Service Advisors and provide class-leading customer service to external and internal customers.Manage and evaluate the call Centre solution (operational & customer journey).Develop and motivate the Customer Service Advisors through...

Job Specification: Senior Customer Success ManagerIndustry: Learning and DevelopmentLocation: LondonType: Full-timeOur client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions. Position OverviewOur client are seeking an experienced and dynamic Senior...

Job Specification: Senior Customer Success ManagerIndustry: Learning and DevelopmentLocation: LondonType: Full-timeOur client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions. Position OverviewOur client are seeking an experienced and dynamic Senior...

Senior Manager – Field Applications and Customer SupportPermanent PositionHybrid (Offices in London) with travel£ Highly competitive salary + Excellent BenefitsDo you have extensive experience within Field Applications or customer service and support? Have you worked within diagnostics, or a similarly complex and regulated industry?Would you like to hold...

Senior Customer Success Manager | AI & ML Construction Tech Start Up | Up to £75K baseStrong preference for candidates with experience working with Construction industry customers either in SaaS or Consultancy, and/or have a background in the Construcution industry.ZEREN are partnering with a UK-founded early-stage SaaS business whose AI/ML platform helps...

Customer Service Representative (Client Services Officer)London - HybridOur client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700...

About the companyExcent Capital Ltd is a regulated international investment broker headquartered in London. We have offices in Seychelles, Mexico and Brazil. We offer our clients a global investment platform in various OTC products.Customer Service ManagerJob Description:Our Customer Service Manager will be based in our London headquarters and will be...

Senior Customer Success ManagerLondon | AI - Machine Learning - Automation SaaS startup Hyper Growth - Series BWhy should you apply?I am looking for an experienced Senior Customer Success Manager to work with some of the largest and most complex customers to help them successfully embed some super sexy tech into the innovative and world-leading AI...

About UsAt Luca Faloni, we embody the essence of Italian luxury, offering meticulously crafted essentials that epitomise sophistication and timeless elegance. We are dedicated to providing our customers with not just products, but extraordinary experiences that reflect the heart of Italian craftsmanship.Job OverviewWe are excited to welcome a dynamic and...

**Direct applicants only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be hands-on leading...

Position OverviewOur client a global life and health insurance entity are looking for a Customer Operations Manager.The Customer Operations & Oversight Manager will play a vital role in ensuring that services provided to the business, and its customers are delivered seamlessly, and drive the expected outcomes. This exciting new role provides a good...

Responsibilities Lead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiriesProvide leadership, support and motivation the team to ensure that all staff are recruited, trained, managed, appraised and developed effectively in...

Senior Product Manager - Customer Experience (CX)What's the opportunity? Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI. Our client, a leading player in this transformation, is seeking a Senior Product Manager to join their...

Senior Product Manager - Customer Experience (CX)What's the opportunity? Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI. Our client, a leading player in this transformation, is seeking a Senior Product Manager to join their...

The Company:Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet!VC backed and offering a super relevant market solution.The Opportunity:Due to growth, this HR-Tech is looking to add a skilled and commercially-minded Customer Success Manager to the team.Whilst the business is still in start-up/ scale-up mode,...

Service Care Legal are currently working alongside a highly reputable London Borough Council who are seeking a Senior Housing Lawyer to join their team on a contract basis. Please find below further details regarding this position.The Role of the Senior Housing LawyerTo mange and progress a caseload of Housing Litigation matters through to completionMatters...