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Technical Services Manager
2 months ago
The Role: Technical Services Manager
The Restaurant: Remit of London based restaurants
The Location:16 Kirby St,Farringdon,London, EC1N 8TS
The Salary: Highly competitive package
Contract: Full time
Why work for us:
- Top rate industry leading pay
- Discount in all of our restaurants 50% off all day, every day
- Private medical insurance family cover
- Group Income Protection
- Enhanced employer pension contribution
- Performance related bonus scheme
- Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
- Wagestream access to the Wagestream money management app that lets you track your earnings throughout the month, instantly access up to 40% of your pay as soon as you earn it and save directly from your salary
- Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
- Access to WeCare a solution designed to support your mental, physical, social and financial wellbeing. You will have access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
- Long Service Awards
- Holiday that increases with length of service
- Access to our training platform D&D Connect with resources to develop your skills and knowledge
- An optional paid day each year to give back and volunteer
Who we are:
At D&D London we are passionate about all things food and drink. We strive to deliver quality in everything we do, each time we do it. With over 40 diverse venues across 6 cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006 by Des Gunewardena and David Loewi, our eponymous D and D, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants and hotel. Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglinos, 20 Stories and our South Place Hotel. With further expansion across the group planned in the upcoming years, this list of top destinations is only set to grow
A bit about what you will be doing and what we are looking for:
The Technical Services department provides both a proactive and reactive service to ensure that each D&D London property is maintained to the highest standards. The department covers all aspects of repairs & maintenance including plumbing, air conditioning, electrics, building fabric, health & safety and emergency support.
We have an exciting opportunity for a Regional Technical Services Manager to support the Head of Technical Services with the day to day operational needs, ensuring optimum running of the D&D London restaurants. You will manage and support the Technical Services team with technical support, coordinating and executing PPM plans and completing health and safety remedial actions. You will be responsible for the delivery of health and safety standards and statutory compliance throughout the D&D London group. The role requires high level technical knowledge with a hands-on approach as and when deemed necessary.
Key Responsibilities:
Assist the Head of Technical Services in every aspect of the operation as requested.
Report and escalate any serious or urgent health and safety related issues to the Head of Technical Services.
To assist with any business-critical emergencies/callouts as required.
Manage and support the team, providing direction and clarity, with particular regards to health and safety.
Complete health and safety compliance remedial actions and follow through.
Assist the Head of Technical Services with the preparation of planned preventive maintenance.
Coordinate and supervise contractors to ensure compliance with specifications and procedures regarding guest contact
Make recommendations to the Head of Technical Services. These recommendations relate to maintenance repairs, health & safety matters and maintenance and engineering faults.
To act as the point of contact for technical support in order to reduce contractor call-outs and ensure the correct trade/skill is allocated for resolving the problem.
Make regular visits to all sites within the group ensuring a proactive approach in order to resolve issues.
Assist the Head of Technical Services in all matters related to the implementation of effective budget controls.
Key Requirements:
Relevant vocational qualification or equivalent i.e. Mechanical or Electrical.
NEBOSH/CIEH Health & Safety Qualification or equivalent.
Experience leading and managing a team.
Significant experience in a multi skilled engineering role.
Exceptional level of attention to detail.
Exceptional customer service skills.
Significant Health & Safety experience including the implementation and managing of Health & Safety standards.
Strong commercial and financial awareness.
Microsoft Excel/Microsoft Office skills.
Strong organisational skills.
Strong verbal and written communication skills including report writing to enable non-technical colleagues to understand complicated technical issues.
Strong negotiating skills with suppliers and contractors to enable positive outcomes.
At D&D London, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.
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