Head of Operations

1 month ago

UK, UK, United Kingdom Rokstone Underwriting Full time

Job Title: Head of Operations - Specialty

Entity: Rokstone

Department: Rokstone Underwriting

Reports to: Group Head of Operations

Location: London/Hybrid / 3 days a week


Who We Are


Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder, where we also hold a Lloyd’s Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs such as Novus, iSure and iFarm, each contributing to our commitment to redefining industry standards.


At the heart of Aventum are our people. Our employees collaborate in dynamic, service-focused teams. Together, we strive daily to achieve our goals and objectives with a shared dedication to revolutionising the insurance industry for the better.


The Company offers a competitive benefits package via a flexible benefits platform. In addition to core benefits, employees can tailor their benefits according to their individual needs.


Employee development is key to the ongoing development of Aventum on the whole. We invest in our people, empowering them to grow their careers and advance within the Group. Our dynamic culture is rooted in the continuous desire of our people to learn and challenge themselves.


Role Summary


This role operates at both a strategic and operational level. Knowledge of the setup of best in class processes and systems is a key requirement. The role will lead on building a key function in a growing, evolving business. Strong people management skills are also a key element of the role. Strong internal stakeholder management is also required.


Role Accountabilities

  • Day-to-day management of all MGA operational teams.
  • Ensure that all standard operating procedures are being followed and are kept up to date through defined change control processes.
  • Completing ad hoc and regular process reviews to identify improvements and enhancements to the administrative processes.
  • Implementation of process improvements from start to end.
  • Work with the Projects / IT teams to scope and implement technological improvements that can be made to reduce/ automate admin tasks.
  • Ensure that data quality is acceptable by completing data quality assurance checks i.e. data sample checks, 4 eyed checks, root cause analysis, exception reporting etc.
  • Accountable to Business heads in respect of the administrative services that they receive.
  • Operational MI/Reporting on Data quality (Board level KPIs).
  • A key member of Group Data governance framework.
  • Owner of the Admin Training programme - training of teams and new joiners.
  • Use formal reporting mechanisms, as defined by Risk and Compliance or Internal Audit, to promptly notify relevant parties of any perceived new risks or failures of existing control measures.
  • At all times, consider the effect of any actions taken on the customers of the Company, with the intention of improving their experience.
  • All employees must endeavour to provide accurate, complete and appropriate data, in accordance with the Company’s data policy, as part of their roles and responsibilities at all times.
  • Any additional duties as assigned.


Role Requirements

  • Understanding of insurance and the Lloyd’s market processes.
  • Relevant law and regulations knowledge and experience.
  • Ability to analyse data and present results in a clear and concise manner at a senior level.
  • Advanced IT skills.
  • Experience of training and coaching support/operational teams.
  • Ability to thrive in a fast-paced work environment.


Skills and Abilities

  • Strong people management skills
  • Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across the business.
  • Persuasive communication and strong collaborative skills.
  • Excellent verbal and written communication.
  • Questioning and listening skills
  • Ability to multi-task, manage conflicting priorities and work well under pressure.
  • Comfort with dealing with all levels of the Company.
  • Able to build trust by operating with integrity and professionalism.
  • Politically astute and able to vary style according to audience whether internally or externally.
  • Excellent attention to detail.
  • Report writing skills.
  • Data savvy and literate. Strong analytical skills.
  • Flexibility and willingness to take on additional responsibilities and work.
  • Willingness to assist colleagues when needed.
  • Organisation and planning skills.
  • Proactive in identifying and implementing new processes to improve underwriting support for the business.


Management Duties

  • Yes


We are an equal-opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. We will forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.


We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so we work with a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

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