Head of Operations

18 hours ago


UK, UK, United Kingdom Starcom Full time

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa.


We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly, Media Week's Agency of the Year 2023


Are you a dynamic leader passionate about driving operational excellence and leading high-performing teams? PGOne, part of Starcom, is seeking a Head of Operations for a 12-month fixed-term contract. PGOne is a collaborative, end-to-end business unit focused on delivering transformative solutions for Procter & Gamble.


The Role

As the Head of Operations, you’ll oversee and elevate PGOne’s operational efficiency. This includes optimizing workflows, fostering automation, and ensuring compliance with key operational and financial standards. You’ll lead a team of eight operations executives and managers, focusing on campaign booking, billing, reconciliation, and reporting.


Key responsibilities include:

  • Have day to day management of a team of 8 operations executives & managers who are responsible for campaign booking and reconciliation
  • Revenue Tracking & PO management - keeping a log of all POs that are raised, issuing instructions to finance team for related billings and inputting revenue into the annual tracker
  • Reporting unbilled media amounts to P&G
  • Innovating and streamlining processes for efficiency.
  • Oversight of financial diligence, KPI tracking, and PO management.
  • Managing stewardship audits and ABACUS (automated booking tool) development.
  • Building strong client relationships as a trusted operations leader.
  • Inspiring and mentoring your team, driving their professional growth.


What We’re Looking For

You’ll need significant experience in operations, ideally within media. Key qualities include:

  • Expertise in workflow process design and execution.
  • An entrepreneurial mindset with outstanding organisational and leadership skills
  • Familiarity with tools like MediaOcean (Prisma) and Excel macros or Python.
  • Confidence and ability to interrogate processes and develop new, more efficient ways of working Critical thinker and problem-solver
  • Ability to translate complex messages in a straightforward and simple manner


Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

  • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
  • REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
  • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
  • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
  • FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
  • GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us


Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.


We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.


Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).


  • Head of Operations

    2 months ago


    UK, UK, United Kingdom Keter Full time

    Head of OperationsManufacture of High-Volume Consumer Products - PlasticBased Banbury, Oxfordshire £negotiable salary + car + bonus + relocation Keter, established over 76 years ago, are a global leader and manufacturer of plastic durable consumer lifestyle products including patio and garden furniture and indoor and outdoor storage solutions, in a rapidly...

  • Head of Operations

    3 weeks ago


    UK, UK, United Kingdom Signature Recruitment Full time

    Are you a business minded, strategic thinker who excels at leading Operations? Are you passionate in bringing your experience to drive growth and efficiencies? Do you value working with experts, who continuously search for new perspectives in human behaviour to improve people’s lives?Signature Recruitment is looking for a Head of Operations to join our...

  • Head of Operations

    3 weeks ago


    UK, UK, United Kingdom Jayne Peirce Travel Recruitment Full time

    The Head of Operations will lead airline provision. You will have a proven track record of leading a team in an operational role. You will ensure the training team members to serve both internal and external customers proficiently within agreed timelines is essential.As the Head of Operations you will keep on top off and also research and present airline...

  • Head of Operations

    4 weeks ago


    UK, UK, United Kingdom LUNAPAY LTD Full time

    Head of OperationsAbout Us:We are UK Authorised Payment Institution.Our innovative payment solution leverages a network of acquirer banks in a cascading fashion, enabling you to seamlessly process payments with the best conversion rates available in a range of currencies.Our payment platform supports an array of both international and local payment methods,...


  • UK, UK, United Kingdom MERJE Full time

    MERJE is excited to present an exceptional opportunity for a Head of Financial Operations in the IT Services and Telecoms sector. This pivotal role offers a chance to lead financial operations for a dynamic company at the forefront of technology and communications. The ideal candidate will bring strategic financial acumen and operational expertise to drive...

  • Head of Operations

    3 months ago


    UK, UK, United Kingdom Hickorys Smokehouse Full time

    Job Title: Head of OperationsReport to: Operations DirectorLocation: NationalKey Areas of Responsibility:Working with the Operations Director to steer the strategic long term vision of Hickory's restaurant operations, overseeing the day-to-day operations of the Hickory's restaurants whilst leading and motivating the teams in line with our 5* values....

  • Head of Operations

    2 weeks ago


    South Yorkshire, UK, UK, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Group are working with a manufacturer based in Barnsley to recruit a Head of Operations.Our client is seeking a highly skilled and experienced Head of Operations to oversee daily operations and ensure efficient and effective service delivery. The ideal candidate will have a strong background in operational management, strategic...


  • UK, UK, United Kingdom Zachary Daniels Full time

    Zachary Daniels Recruitment is pleased to be partnering with one of the UK's most renowned and successful retailers in their search for a Head of Central Operations (Project & Process Improvement).This is a high-impact leadership role, focused on driving transformative change and continuous improvement across key business functions. As the Head of...

  • Head of Operations

    17 hours ago


    UK, UK, United Kingdom Arvato Full time

    Salary c£75k + car allowance and bonus Location: East Midlands & Kings NortonHours: 40 hours per week, Monday to Friday 08:30 – 17:00We have an excellent opportunity for a Head of Operations to report to the Industry Director of Healthcare and will sit on the Leadership Team.The Head of Operations is responsible for overseeing the day-to-day operations of...

  • Head of Operations

    4 weeks ago


    UK, UK, United Kingdom Rokstone Underwriting Full time

    Job Title: Head of Operations - SpecialtyEntity: Rokstone Department: Rokstone UnderwritingReports to: Group Head of OperationsLocation: London/Hybrid / 3 days a week Who We AreRokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder, where we also hold a Lloyd’s Box. With innovation...

  • Lead Data Engineer

    2 months ago


    UK, UK, United Kingdom Head Resourcing Full time

    Lead Data Engineer - £75k plus bonus & benefits - hybrid 2 days in ManchesterAn exciting opportunity has arisen to join this leading household name, based in Manchester city centre (hybrid).The role will be critical in delivering and ensuring data quality, consistency, and reliability working closely with other data engineers in the team as well as the...


  • UK, UK, United Kingdom Christopher Keats Media Limited Full time

    A great Head of People Operations role, working closely with the VP of HR at one of the world’s leading luxury travel brands.With 55 offices worldwide, they are a business with teams of passionate and knowledgeable people, who can open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum...

  • Head of Food

    2 months ago


    UK, UK, United Kingdom COREcruitment Ltd Full time

    Head of Food We are looking for a Head of Food to join a dynamic and expanding restaurant group in Central London and the Southeast. The Head of Food will be responsible for overseeing all back-of-house (BOH) operations, ensuring consistency and quality across their multiple sites. This is an amazing opportunity for an Executive Chef or Head of Food who is a...

  • Head of Finance

    4 weeks ago


    UK, UK, United Kingdom Experis UK Part time

    Role: Head of FinancePart time (3 or 4 days per week)Location: RemoteThis is an exciting opportunity with a company making waves in the maritime technology sector. We're looking for the companies first senior finance hire as Head of Finance!This is working for a growing tech company focused on transforming the shipping industry through a robust suite of...


  • London, UK, UK, United Kingdom McGregor Boyall Full time

    We are seeking an experienced Head of Clearing Operations to join our senior leadership team. This role will be responsible for overseeing all aspects of clearing and settlement operations, ensuring operational excellence, risk management, and regulatory compliance.Key ResponsibilitiesProvide strategic leadership for the Clearing Operations teamOversee...

  • Operations Coordinator

    18 hours ago


    UK, UK, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of LondonJob Title: Operations CoordinatorLocation: ON-SITE, Leeds, UKSalary: £26K to £28K (Depending on work experience)Hours: Full-Time, Monday to Friday (9:00am - 5:00pm)About Us:Elizabeth School of London is a Higher Education (HE) provider committed to offering relevant, high-quality programmes in seven campuses across six...

  • Head of Operations

    4 weeks ago


    London, UK, UK, United Kingdom Karno Full time

    We’re seeking a Head of Operations and Manufacturing to oversee a key and integral part of our rapidly expanding company. This is a huge opportunity to play an essential part in a fast growing start-up who have are currently in the process of shipping their first product. We are looking to tailor the role, and the departments growth, around the right...


  • UK, UK, United Kingdom MBN Solutions Full time

    Head of Data Operations & DeliveryUp to £105,000 + bonus + benefitsGlasgow office 2 days per weekReporting directly to the CDO you will be responsible for the end to end ownership of the entire portfolio of programmes and projects including management of all project teams. This is a senior leader position and will require that you have worked on multiple...

  • Head Butcher

    18 hours ago


    UK, UK, United Kingdom COREcruitment Ltd Full time

    Head Butcher 45-50k Role: Head Butcher Location: HampsteadTeam Size: 10About the Role: We are looking for a skilled and experienced Head Butcher to lead a stable team at a flagship boutique butchers in Hampstead. This is an exciting opportunity for an individual with exceptional butchery skills and strong supervisory experience to take charge of daily...

  • Head Chef

    2 months ago


    UK, UK, United Kingdom Smyth & Co Full time

    Head Chef - Sustainable Upscale British Gastro PubLocation: Chelsea, Southwest LondonSalary: £50,000 The Head Chef Role:As the Head Chef, you will have control over the kitchen's day-to-day operations, closely collaborating with directors to uphold the seasonal ingredient sourcing and menu concept. Your role will involve managing and training a team,...