Head of Operations

2 weeks ago


UK, UK, United Kingdom LUNAPAY LTD Full time

Head of Operations


About Us:


We are UK Authorised Payment Institution.


Our innovative payment solution leverages a network of acquirer banks in a cascading fashion, enabling you to seamlessly process payments with the best conversion rates available in a range of currencies.


Our payment platform supports an array of both international and local payment methods, including popular options like e-wallets and mobile payments, ensuring maximum convenience and flexibility for our users.


The role:


The position implies a full time occupation.


The Head of Operations plays a central role in day-to-day running of the business, bringing all departments to work in unison and ensuring that long-term goals are achieved, while short-term priorities are not overlooked. The role involves working with colleagues across compliance, risk, IT, accounting, and customer service functions to establish internal processes, communication and reporting lines. Diligence, organisational and management skills are key to this role that allow the Head of Operations to lead a regulated financial institution, while maintaining a focus on colleagues’ performance and customer satisfaction.


Key Responsibilities:


- Ensuring smooth and efficient operation of the company, in alignment with key objectives.

- Collaborating with colleagues across different departments to establish internal processes, while keeping sight of the bigger picture.

- Monitoring adherence to internal and external deadlines and ensuring timely completion of projects and tasks.

- Overseeing compliance, financial and operational functions to ensure adherence to regulatory requirements and business needs.

- Supervising, guiding, and delegating executive duties.

- Documenting and updating internal policies and procedures.

- Reporting to the Board of Directors on operational performance and other key metrics.


Required Qualifications:


- Experience working in the financial sector at an executive level.

- Strong managerial and communication skills.

- Ability to build internal processes and monitor adherence to established rules.

- Proven track record of delivering projects.

- Strong problem-solving abilities and attention to detail.

- Strategic planning and execution.

- Ability to meet deadlines and plan accordingly.


Preferred Qualifications:


- Experience in a similar role at Authorised Payment Institutions and Electronic Money Institutions.

- Sound knowledge of FCA rules and regulations.

- Anti-money laundering qualification.


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