Caribbean Product Manager

2 weeks ago


London UK, UK, United Kingdom Kenwood Travel Full time

Job Specification: Caribbean Product Manager


Location: Central London (Moorgate) / Hybrid

Salary: £45,000 p.a.


Company Background: Kenwood Travel is an award-winning luxury UK tour operator with an expanding global portfolio in the travel sector. Established for over 45 years and independently owned, we offer ATOL-protected package holidays to worldwide destinations including the Indian Ocean, Middle East, Caribbean, Europe, and much more.


Role Summary: We are seeking a passionate and experienced Caribbean Product Manager to join our dynamic team. The successful candidate will be responsible for developing, managing, and expanding our Caribbean product range. This role requires a deep understanding of the Caribbean travel market, excellent commercial acumen, and the ability to create compelling travel experiences that resonate with our customers.


Key Responsibilities:


  • Product Development: Work closely with the Commerical Director and wider team to develop and enhance our Caribbean product offerings. This includes sourcing and contracting new hotels, tours, and working with tourist boards.
  • Market Analysis: Keep up to date with and identify market trends, customer needs, and competitive landscape to ensure our products remain competitive and innovative.
  • Supplier Management: Build and maintain strong relationships with suppliers, including hotels, tour operators, and DMC's. Negotiate competitive rates and terms to ensure the best value for our customers.
  • Pricing and Profitability: Work with the SLT to create pricing strategies that maximise profitability while remaining competitive. Monitor and adjust pricing based on market conditions and sales performance.
  • Marketing Collaboration: Work closely with the marketing team to create effective promotional campaigns and materials that highlight our Caribbean products. Provide input on website content, brochures, and other marketing collateral.
  • Quality Control: Ensure all products meet our high standards of quality and customer satisfaction. Address any issues promptly and work with suppliers to resolve them.
  • Customer Feedback: Gather and analyse customer feedback to continuously improve our product offerings and address any service issues.
  • Reporting: Prepare regular reports on product performance, market trends, and competitor activity. Present findings and recommendations to senior management.


Required Experience & Characteristics:


  • Experience: Minimum of 3-5 years of experience in product management within the travel industry, with a focus on the Caribbean market.
  • Education: Bachelor’s Degree in Business, Marketing, or a related field.
  • Skills:
  • Strong negotiation and contracting skills.
  • Excellent commercial acumen and analytical skills.
  • Ability to travel as necessary for site inspections and supplier meetings.
  • Strong organisational skills and the ability to prioritise a demanding workload.
  • Problem solver with a proactive approach.
  • Strong communication skills, both written and verbal.
  • Team player with the ability to engage effectively across all levels of the business.
  • High level of flexibility and adaptability.
  • Results and target-oriented with a can-do attitude.
  • Other:
  • Experience in the luxury travel sector is a plus.
  • Knowledge of CRM and travel industry software is advantageous.


Benefits & Perks:


  • Travel Benefits: Educational trips, free/discounted accommodation, and discounted travel to destinations we offer. Friends & family discounts on holidays booked through Kenwood Travel.
  • Health Benefits: Private health insurance.
  • Social Events: Annual Christmas party abroad and summer parties in London.
  • Work Environment: Hybrid working model with the option to work from our office in Moorgate on WFH days.


How to Apply: Please include your CV and a covering letter along with any other additional and relevant information. Due to the high volume of applications, we will only be able to contact suitable applicants.


Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. Please ensure you have the right to work in the UK before applying.



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