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Practice Support Executive

4 months ago

London, UK, United Kingdom Norton Rose Fulbright LLP Full time

Practice Group / Department:

Practice Support - Corporate - London

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.

The Role

This role will be located in our London office and you will be responsible for providing high value dedicated support to fee earners across the business. The role sits within the Practice Support Office, aimed at ensuring that our fee earners and clients receive the highest quality support and service delivery.

Key Responsibilities

Client facing / Administration

  • Builds an understanding of the nature of the team and fee earners' work and plays an active role in the support that you can deliver e.g. getting to know their clients; building relationships with the clients and their PAs; and proactively arranging regular catch ups for your fee earners and ensuring outcomes are followed up on

  • Attends fee earner/client requested meetings to take minutes and follow up on any action points

  • Acts as a subject matter expert for piloting of new technologies and processes

  • Manages demanding and complex diaries and inboxes, using own judgement to prioritise and deliver efficient scheduling of meetings and proactively resolving potential clashes and preparing any necessary paperwork

  • Organises complex travel and prepares full door-to-door travel itineraries

  • Manages team SharePoint site, including updating any material documents that are already on the site

Matter Management and Billing Support

  • Providing full matter management support including opening new client/matters successfully; assisting

  • with first draft of Engagement Letters; submitting further changes via matter managements forms when necessary; file/matter closure; archiving of closed matters

  • Provides support to and work with the Legal Project Management team as they support partners with matter related tasks throughout the lifecycle of the matter i.e. supporting fee earners with matter management, matter openings, reporting, billing etc

  • Creating reports for partners utilising SAP tiles and LPM PowerBI dashboards

  • Bill reviewer, taking responsibility for quality and accuracy

  • Liaise closely with Revenue Controllers in respect of all billing instructions particularly in relation to high value/profile matters and/or matters with tight budgets

Business Development / Marketing

  • Works with fee earners, marketing and business development teams to ensure regional objectives are met. This includes, but is not limited to, client development, profile raising, marketing and communications (including online and content marketing), pitching and event management

  • Captures and logs pitch opportunities

  • Ability to do first draft pitches utilising information available internally

  • Ensures follow up is sought from client post pitch; track and act on actions which arise; assess how feedback can be used to drive behavioural change

  • Provides support in relation to business development events relating to the team / department and be responsible for assisting with follow-ups

General approach

  • Supports fee earners throughout the matter lifecycle

  • Understands and uses legal/corporate terminology, knows how the department operates and who and what the Key Clients and Headlights are

  • ‘Go to’ contact in terms of where to source knowledge and information throughout the practice

  • Demonstrates a client service delivery focus with the ability to professionally communicate and deal with people at all levels, both internally and externally

  • Takes ownership of queries: resolves, escalates or identifies alternative contacts as appropriate and uses initiative to actively seek solutions to problems

Key Skills and Experience

  • Intermediate-Advanced user of key software packages, (i.e. Word/PowerPoint/Excel/Office 365 suite of tools including SharePoint)

  • Diligent, thinks outside the box and brings new initiatives to a team

  • High quality diary management experience is essential

  • Strong PSE experience is essential ideally from a legal background

  • Confident in organising/running events from start to finish

  • Experience of working in a pool is essential

Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including:

  • 25 days hols + Bank hols - Buy up to 5 days

  • GP Service

  • Bupa Healthcare

  • Pension

  • Flexible working

#LI-KM2

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create a