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Host Account Manager

2 months ago

London, UK, United Kingdom City Relay Full time

We are looking for an experienced Host Account Manager to join our dynamic team. The ideal candidate will be responsible for onboarding new hosts and properties while managing a portfolio of approximately 100 properties in central London. This role is critical to ensuring that all units under management are performing optimally in terms of occupancy, pricing, and overall guest satisfaction.


Key Responsibilities:


  • Onboarding New Hosts & Properties:


  • Serve as the primary point of contact for hosts.
  • Be in the field meeting hosts and onboarding properties.
  • Guide hosts through property setup, listing creation, and service offerings to maximise visibility and performance.
  • Collaborate with internal teams to ensure smooth onboarding of new properties.


  • Portfolio Management:


  • Manage a portfolio of approximately 100 properties, ensuring they meet company and client expectations for performance.
  • Analyse key performance metrics (occupancy rates, revenue, guest feedback, etc.) to identify areas for improvement.
  • Regularly review and adjust pricing strategies based on market trends and property performance.
  • Provide regular reports and updates to property owners, ensuring transparency and trust.


  • Performance Optimisation:


  • Work with the management team to develop and implement strategies that enhance the performance of each property.
  • Conduct periodic reviews of property listings to ensure high-quality presentation and market competitiveness.
  • Monitor and address guest reviews and feedback, ensuring continuous improvement in guest satisfaction.


  • Client Relationship Management:


  • Build and maintain strong relationships with property owners, acting as a trusted advisor.
  • Proactively communicate any issues or opportunities related to property performance.
  • Respond to client queries and concerns in a timely and professional manner.


  • Team Collaboration:


  • Liaise with marketing, customer service, maintenance, and housekeeping teams to ensure smooth property management operations.
  • Collaborate with internal teams to identify opportunities for service improvements and business growth.


REQUIREMENTS:


  • 2-3+ years experience in account management and client relations
  • Hospitality background or tourism are a bonus
  • Passionate about hospitality and Airbnb services
  • Tech-savvy
  • Excellent planning and time management skills
  • Excellent verbal and written communications skills
  • Good understanding of building and maintaining relationships
  • Keen to learn and grow with the company