Catering Operations Supervisor

5 months ago

London, UK, United Kingdom Uber Boat by Thames Clippers Full time

Catering Operations Supervisor


  • To ensure each OCSA has the correct tools to be able to carry out their duties safely, effectively and in compliance with all relevant processes and food safety / alcohol licensing laws.
  • To maintain an audit log of all equipment, absence and lateness, holiday, staff performance, uniform, and food/hygiene standards
  • To assist the Catering Manager with all aspects of performance management
  • To provide a ‘world class’ standard of customer service at all times.
  • To assist the Master / Mate / DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
  • Deputise in the absence of managers and fulfil OCSA shifts as and when required.
  • To support a team of OCSA in serving food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards and answer questions about products.
  • To follow food hygiene / safety procedures in line with health and safety requirements.
  • To ensure sales of alcohol are completed responsibly and in line with licencing requirements.
  • To ensure all customers are greeted on board with a friendly welcome and their requirements for food and drink are explored.
  • To ensure all sales are processed through the EPOS system, payment is taken/recorded in full and that all elements of the Payment Procedure are always adhered to.
  • Manage a team of up to 15 OCSA to deliver department targets.
  • Oversee that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times during service.
  • To train new team members in all procedures and aspects of their role.
  • Take appropriate action to remedy any feedback, complaints, suggestions, stock requirements, breakages, faults, or hazards identified during the course of work.
  • Previous, relevant working experience within a Customer / Food Service or Retail environment
  • A natural leader with experience to inspire operational teams to deliver results.
  • Be committed and flexible in your approach to work and able to work under pressure, multi-task and prioritise work.
  • Have a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues.
  • Food hygiene certificate – Level 2
  • Knowledge of the Thames and surrounding areas / attractions



Where: You’ll be based between our Dry Dock facilities at Tilbury and our offices at Clipper House, Trinity Buoy Wharf, London E14 0JY.



So why apply?

Uber Boat by Thames Clippers are London's leading River Bus service. Our fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 5 million passengers a year and currently employ around 470 people, which is set to increase over the next few years.


We are an entrepreneurial and inclusive organisation that was voted “Employer of the Year” at the 2017 London Transport Awards and “Ferry Operator of the year” this year. There is real potential for internal development and promotion within our business and internal succession is one of our core principles. Our values: Trusted to do the Right Thing, Great Place to Work, Be Excellent and Respect allow our employees to excel in their careers with us and be Best in Class, Always.



Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

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