Internal Account Manager

4 days ago

Poole UK, Dorset, United Kingdom Ibcos Computers Ltd Full time

Job Title: Internal Account Manager

Responsible for: Outbound Sales Calls

Team: Sales Team

Responsible to: Back to Base Sales Manager


This is a full time position and is a hybrid role, the office is based in Poole, Dorset.


Company Overview

Dealer UK includes Ibcos Computers Ltd and Catalyst Computer Systems Ltd. Both businesses provide Dealer Management Software, with Ibcos focusing on the industries of Agriculture, Construction and Garden Machinery and Catalyst focusing on the industries of Motorcycle, Caravan and Motorhome, Retail and Trade and Agriculture. We help dealers manage all areas of the business operations from parts and service, through sales and finance, with innovative solutions to achieve their business objectives.


Job Overview

As the Internal Account Manager you will be tasked with calling customers and prospects daily to maximize the sales margin and lead generation for the sales team. You will follow up on marketing campaigns and close deals to contribute to the team sales targets. The role requires regular contact with customers and prospects by telephone, video call and occasionally attending exhibitions with a view to building strong relationships. Focusing on new and existing products, product launches and data driven campaigns. The role requires a good level of detail and understanding of the sales process. Converting opportunities into sales orders is key to succeed as well as making outbound calls which are a focus KPI for this role. Delivering success from sales campaigns throughout the year as well as data collection is also a key feature in the role, as we require the CRM system to be maintained to a high level. You will report to the Back to Base Sales Manager but will also have guidance from the Sales Director


Key Responsibilities

• Maintain regular contact with a specific group of customers and act as their main day to day contact within the company

• Calling customers/prospects and driving sales supporting the success of new sales campaigns

• Use scripts to provide information about our software product’s features, prices and present their benefits

• Persuade the customer to buy by demonstrating how our products and services meet their business needs

• Record the customer’s personal information accurately in our CRM system, Salesforce

• Keep records of calls and sales and record useful information to share with the sales team

• Provide regular sales forecasts and business updates to the sales managers

• Proactive sales calls via phone calls/video demo's

• Responsible for keeping in contact with groups of allocated customers

• Collaborate with account managers to influence and progress sales opportunities maximising our profitability

• Understand and interpret customer requirements and use every sales opportunity to promote our full range of products and solutions

• Understand the customers businesses and challenges that they face to help us identify their needs and provide a software solution to give them a return on their investment

• Understand the customers business challenges to help us identify their needs and provide a suitable software solution

• Respond to and qualify leads and opportunities from marketing campaigns

• On occasions work with the Business Development Manager to contact potential customers through cold calls and emails

• Build long-term relationships with existing customers

• Set up meetings or calls between prospects and BDM's/AM's

• Report to the B2B Sales Manager on (weekly/monthly/quarterly) sales results and account management tasks

• Stay up to date with new products and services

• Expected to achieve 60 outbound calls per day with 20 meaningful conversations per day

• Responsible for sales across both DG-UK companies Catalyst and Ibcos


Required

Essential – Good level of competency in Excel as well as being competent in Word, Outlook, and PowerPoint

Essential – An Account Management or telesales focus or experience in a telesales environment

Essential – Strong attention to detail

Essential – Highly organised with the ability to prioritise and manage workload

Essential – Experience within a dynamic, fast-paced organisation

Essential – Excellent reading, writing and oral proficiency in the English language

Desirable – High level of numeracy, ability to collate figures and build regular sales reports

Desirable – A level or equivalent experience and skills

Desirable - Previous experience within a software company is an asset

Desirable - Experience with CRM systems is an asset.


Suitable for someone who…

Is confident and has a charismatic personality with a customer focused approach to work. Strong sense of ownership, initiative, and accountability. Works effectively on their own initiative and can engage with others. Strong attention to detail. Good communicator both verbally and in writing. Enjoys working as part of a team with shared goals and an ambition to grow within the role. Has worked in an internal sales role with outbound calls focus.


Competencies

Good Communicator - I can effectively communicate with people at all levels both internally and externally

Effective - I can work both independently and collaboratively to achieve my goals

Precise - I am accurate in my communication and exact in my delivery

Tenacious - I ensure that all tasks on a project are seen through to completion

Credible - I know what I’m talking about and can back this up with evidence

Positive - I convey an optimistic and confident approach to situations Interested I want to learn more about what I and the company does

Committed - I do what I say I’ll do; people can count on me

Respectful - I treat colleagues and customers with deference and respect

Collaborative - I work well with others to get the desired outcome


Diversity within the workplace


At Ibcos Computers we are pleased to say we create a diverse and inclusive work environment. We are an equal opportunity employer, and we actively encourage all individuals to express themselves and to achieve their full potential.


As a company, we continuously strive to outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, pregnancy, age, sexual orientation, and/or mental or physical disabilities.


If you have a disability, such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we will be happy to make reasonable adjustments to enable you to complete the process to your best ability.


Company Benefits


. Company Performance Bonus – Paid annually.


. Cycle to work scheme.


. Generous Company Sick pay


. Death in service – 4x your annual salary.


. Company pension contribution of 5%


. Maternity, Paternity and Shared Parental leave: Ibcos Computers has a generous policy to cover

time off to be with your family at important times in your life.


. Medical Cash plan - which gives you access to the best doctors.


. Generous Holiday Starting at 25 days.


The salary for this position is based on 25 hours per week - £20,000 per year + commission + sales target bonus

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