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Information Technology Help Desk Support

1 month ago

Bury St Edmunds UK, Suffolk, United Kingdom Vallum Associates Full time

Responsibilities

You will provide support to the IT Hardware and Software Asset Manager in all areas of IT asset administration

We ask that you have administration, organisational and customer service skills to help ensure Client IT Hardware & Software Assets are allocated observing our agreements and policies.

You will be based in Bury St. Edmunds and you will perform relevant tasks. This can include:

  • Manage the requests for access to software applications from Approval stage to gaining customer satisfaction to allow request closure.

  • Raise PO requests for software and hardware.

  • Assist with gathering data and carrying out actions to ensure compliance.

  • Produce monthly statistics using a variety of data

  • Ensure the software catalogue is up to date.

Required Experience:

  • 4+ years' experience working in an administrative role
  • Microsoft Office 365 skills
  • Excellent customer service
  • Excellent collaboration skills with both internal and external partners

Qualifications:

  • Familiar with ITIL and ITSM processes.
  • Familiarity with Service Now & Intune.
  • Manage complete assignments.

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