Support Assistant

2 weeks ago


Bury St, Suffolk, United Kingdom The Riverside Group Full time

Job Title:
Support Assistant


Contract Type:
Permanent


Part Time: 18.75 hours per week

Working Pattern:
Wednesday, Thursday & Friday


Salary:
£21,255 pro rata

**Location: Based in Burys St Edmunds

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.


The difference you'll make
You will be key in the day-to-day running of one of our supported housing services. We don't run care homes, so there's no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Working with people who have a range of needs, you could be doing any number of things.

From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises.

You'll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant. This role also includes cleaning of the communal areas of the scheme.

So, who are you?
At times this role can be challenging but most of the time it can be incredibly rewarding.

You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.


As a minimum requirement you'll need:

  • Experience of working with people in a customer facing environment

Ideally, you'll also have:

  • An understanding of supporting vulnerable people this could include having your own lived experience of homelessness or drug or alcohol addiction

Enjoy the rewards


Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.


If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.


We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.


Role Profile


The Support Assistant is responsible for the delivery of individual, positive outcome focused support packages to clients of Riverside's supported schemes and ensuring that the support service promotes empowerment and independence.

It is imperative to work as part of a staff team committed to "best practice" in the social housing field working proactively with clients in achieving their personalised support outcomes.


Role requires you to:

  • Deliver a 'best practice' support service, appropriate to clients' needs.
  • Ensure the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
  • Assist clients with daytoday tenancy issues, payment of rent, claiming benefits, preparing units to let.
  • Have knowledge of 'best practice' in both crisis intervention and planned support working.
  • Undertake referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs.
  • Ensure clients have access to relevant external support services.
  • Work with clients to agree and set goals and actions.
  • Meet clearly defined client outcome targets through keyworking, support plans, risk assessments and other interventions.
  • Ensure that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible.
  • Maintain accurate and timely records of all activities including the maintenance of a support planning database.
  • Provide practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims
  • Work in line with 'health and safety' and safeguarding requirements to ensure the overall
safety and security of the client.

  • Report repairs and maintenance needs on behalf of the client following agreed procedures.
  • Promote and encourage a high level of client involvement, consultation, and communication.
  • To understand your role in the organisation and to be accountable for your contribution to maximise profitability
  • To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
  • To understand that yo


  • Bury St, Suffolk, United Kingdom The Riverside Group Full time

    Job Title:Grow Support AssistantContract Type:Fixed Term 12 monthsSalary:£22,998.92 pro rataWorking Hours:Part-time 18.75 hoursWorking Pattern:Between Monday and FridayLocation:Bury St Edmunds, Suffolk, United KingdomWhy Riverside?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've...


  • Bury St, Suffolk, United Kingdom Hales Group Ltd Full time

    Product Support AssistantSalary DOEMonday to Friday, 9am-5pmPermanentMain duties: Prioritise all incoming support cases by providing initial contact and evaluate the cases to establish if it is a training requirement, product usage issue or a potential software bug, managing accordingly. Establish and document replication steps for issues and bugs and...


  • Bury St, Suffolk, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Care and Support Assistant, with some domestic duties, to join their amazing team at our Cross Penny Court, estate in Bury St Edmunds, Suffolk.Hours: 16 hours per week, which can include a mixture of weekdays and weekends.Base Salary: £11.58 up to £12.88* per hour for working evening and weekend hoursMcCarthy...


  • Bury St, Suffolk, United Kingdom On Track Education Full time

    LEARNING SUPPORT ASSISTANTMILDENHALLTHE SCHOOL Independent special school based in Mildenhall, Suffolk opened in 200 Rated Good by Ofsted in March 202 60 place school for pupils aged 111 Small group and individualised learning Focus on social and emotional development Provides fulltime education for the pupils on roll as well as outreach and interventionTHE...

  • Support Assistant

    2 weeks ago


    Bury St, Suffolk, United Kingdom TSA Limited Full time

    Overview:Duties: Provide a high quality person centred care and support service which enables and empowers clients to develop the skills necessary for independent living. Support the implementation of care plans tailored to each resident's needs Maintain a clean and safe living environment for residents Communicate effectively with residents, families, and...


  • Bury St, Suffolk, United Kingdom GSL Education Full time

    Job description Special Education Needs Learning Support Assistant (SEN LSA) Position Type: Full-time, Special Education Needs Learning Support Assistant (SEN LSA) in a primary school. Start Date: As soon as possible Special Education Needs Learning Support Assistant (SEN LSA) About the primary School: We are a warm and inclusive primary school dedicated...


  • Bury St, Suffolk, United Kingdom Beacon Support Full time

    Beacon Support Ltd. are recruiting for a Specialist One-to-One Study Skills Support Tutor (ASC) to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students' educational experiences.Benefits:- £30 - £40 per hour, plus a generous holiday entitlement Thorough induction training...


  • Bury St, Suffolk, United Kingdom Breakthrough in Education Full time

    Breakthrough In Education, are recruiting for a role in a unique educational setting in the Bury St Edmunds area. This is an opportunity for a motivated and inspirational individual to collaborate with experienced professionals in a SEMH school (Social, Emotional and mental health needs). The school is looking for a Teaching Assistant to work in an...


  • Bury St, Suffolk, United Kingdom Suffolk Advertising (SCC) Full time

    Cockfield CE Primary School - Cockfield, Suffolk IP30 0LA:- £22,183 pro rata:- 11 hours per week, 2 days per week, Monday to Tuesday, term time only:- Reference: 5889We have an opportunity to recruit a one to one Learning Support Assistant (LSA) for a pupil with special educational needs within our vibrant rural primary school. We have a passionate and...


  • Bury St, Suffolk, United Kingdom GKM Divine Services Full time

    '''Duties:''': Assisting healthcare professionals in providing care to patients Taking and recording vital signs, such as blood pressure and temperature Assisting with patient mobility and transfers Assisting with personal care tasks, such as bathing and dressing Monitoring and reporting changes in patient condition Providing emotional support to patients...


  • Bury St, Suffolk, United Kingdom GKM Divine Services Full time

    '''Duties:''': Assisting healthcare professionals in providing care to patients Taking and recording vital signs, such as blood pressure and temperature Assisting with patient mobility and transfers Assisting with personal care tasks, such as bathing and dressing Monitoring and reporting changes in patient condition Providing emotional support to patients...

  • Receptionist

    2 weeks ago


    Bury St, Suffolk, United Kingdom Reed Business Support Full time

    Job Title -ReceptionistBury St Edmunds3-month fix term contractSalary - £21,30008:00 - 16:30I am recruiting on behalf of a global company in Bury St Edmunds looking for a full-time receptionist for their head office.Key Responsibilities: Answering calls quickly and efficiently and supporting our customer service team. The first point of contact for meeting...

  • Support Worker

    2 weeks ago


    Bury St, Suffolk, United Kingdom Unified World Ltd Full time

    Key Accountabilities The specific accountabilities of this flexible role may alter from time to time in order to meet the needs of the business/client, but accountabilities will include (or be equivalent in nature to) those listed below:Provide active support (i.e. support that encourages individuals to do as much for themselves as possible) and enable...


  • Bury St, Suffolk, United Kingdom Build Aviator Full time

    We are currently on the lookout for a talented Admin professional to work within our Commercial department. Any knowledge of the industry you have is beneficial, but we are open to all backgrounds. Read the description below and if the role seems right,please apply.Is this role right for me?First and foremost, we always want to recruit great people that...

  • HR Support

    2 weeks ago


    Bury St, Suffolk, United Kingdom Hales Jobs Full time

    HR Support - Bury St Edmunds/Ipswich - 6-8 week full time positionOur client in Ipswich is seeking a full time HR assistant to assist with their expanding workload. You will be working closely with management, HR managers and employees to ensure smooth running of the business.This role is primarily working from home, with the need to visit one of our sites...


  • Bury St, Suffolk, United Kingdom Breakthrough in Education Full time

    Job description: Work within a team of diverse Teaching Assistants under the guidance of an experienced teacher inside the classroom and provide support 1:1 outside the classroom. Inspiring the minds of young people motivating and encroaching them to achieve educational and personal goals. Communicating professionally with other staff members in order to...


  • Bury St, Suffolk, United Kingdom West Suffolk NHS Foundation Trust Full time

    To take and accurately record enquiries and messages and for these to be dealt with by an appropriate member of the cardiology team. Assist in the triage of Cardiac rehab referrals as required Manage referrals to the Well Being service and Heart Failure Community teams Assist and support in the continual development of the Cardiac Rehabilitation service,...

  • Consultant Support

    2 weeks ago


    Bury St, Suffolk, United Kingdom Service Service Employment Agency Limited Full time

    Do you have experience of working in corporate/employee benefits, do you want to work for a personable, engaging and rewarding organisation, then read on... My client is an award winning advice firm with offices across Norfolk and Suffolk and they have been established for all most forty years. My client is seeking a Financial Services experienced...


  • Bury St, Suffolk, United Kingdom FitzRoy Full time

    The position is located in a large house and 1-bedroom flat in Risby, where we provide support to gentlemen on the autistic spectrum who may exhibit challenging behaviors. These men are active individuals who enjoy walking, so staff must be willing to stay active each day. Driving is a must, not only for commuting to work (as public transport schedules do...

  • Team Support

    2 weeks ago


    Bury St, Suffolk, United Kingdom Service Service Employment Agency Limited Full time

    Do you have experience of working in a regulated environment e.g. banking, pensions, investments, do you want to work for a personable, engaging and rewarding organisation, then read on... My client is an award winning advice firm with offices across Norfolk and Suffolk, they have been established for all most forty years. My client is seeking a Financial...