ALM Sr. Solution Consultant

2 weeks ago

London, UK, United Kingdom PTC Full time

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Our team is composed of passionate, customer-focused adoption practitioners dedicated to driving customer success. We thrive on empowering our customers to realize value and become champions of PTC’s solutions. Our commitment to excellence drives us to go above and beyond to ensure our customers' success—because when they succeed, we succeed. Together, we build lasting partnerships, unlock tangible business value, and create raving fans of PTC’s products and services.

Role Overview:

The ALM Adoption Architect is responsible for delivering Organizational Change Management (OCM) and adoption-related services to customers in the EMEA region, ensuring successful implementation and adoption of PTC’s ALM solutions. This role works closely with customers and internal teams to drive smooth ALM transformations, apply OCM best practices, support training initiatives, and ensure customer success. As a key client-focused role, the Adoption Architect will help customers fully leverage their ALM investments and achieve long-term value realization.

Key Responsibilities:

  • Deliver OCM and adoption services to customers in the EMEA region, focusing on maximizing the value of ALM implementations.
  • Apply OCM methodologies to guide customers through transitions and the successful adoption of PTC’s ALM solutions.
  • Collaborate with customers to ensure successful ALM transformations, engaging leadership, managers, and end users throughout the process.
  • Serve as the primary point of contact for OCM services in the EMEA region, ensuring delivery aligns with customer objectives and needs.
  • Provide guidance in developing training materials and best practices (e.g., "train the trainer") to ensure effective ALM user adoption.
  • Build trusted advisor relationships with clients, ensuring satisfaction and retention by delivering a seamless ALM adoption experience.
  • Participate in continuous improvement initiatives to enhance OCM methodologies and ensure industry-leading service delivery.
  • Partner with cross-functional teams to relay customer feedback, provide insights from customer delivery, and support continuous improvement efforts.

Qualifications:

  • Extensive experience in ALM and global system implementations, with proven expertise in applying OCM methodologies to drive adoption and value realization, and a strong track record of managing complex projects in fast-paced environments.
  • 7+ years of experience implementing global systems for large organizations, with strong proficiency in ALM systems.
  • Proven ability to manage customer relationships and support smooth transitions during system implementations.
  • Strong communication and presentation skills, with the ability to engage customers at all levels of the organization.
  • Experience working in the EMEA region, with an understanding of regional customer challenges and requirements.
  • Ability to work independently while collaborating with the global adoption team to align with business goals.

What Success in this Role Looks Like:

  • Key customers are successfully utilizing PTC’s ALM solutions and expanded capabilities.
  • Customer health metrics and satisfaction scores are positive, reflecting increased adoption and engagement.
  • OCM methodologies are consistently applied and shared across internal teams and partners to ensure success.
  • Customers are eager to participate in testimonials and share their success stories based on positive experiences.
  • Customers are leveraging additional PTC solutions beyond ALM, increasing the overall value delivered.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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