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Clinical Administrator
2 months ago
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster.
Role Overview
We’re looking to add an experienced Clinical Administrator into our team. The role will involve supporting our EAP Clinical Case Management team with data entry, data processing, assisting with processing referrals, sourcing affiliates, managing diaries, managing bookings, processing queries, invoicing and general administration duties. Whilst collaborating and supporting our other global clinical teams.
As the UK and Ireland team is growing quickly, we’ll require you to be able to work in a fast paced, agile environment, to be flexible and support our business, the growing team and our service development. This is a great opportunity for you to help shape our business.
Key Responsibilities
- Support the clinical team with clinical administration of cases sending sourcing emails, adding session updates to the Lyra system, and escalating queries for action.
- Assist clinical specialists with the coordination of ad-hoc interventions including learning & development activities, critical incidents and ensure the capturing of such events on Lyra systems.
- Assist with the recruitment and management of the affiliate therapy network.
- Processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the Lyra systems
- General administration
- Effective collaboration with Lyra Finance teams to ensure timely handling of invoices
- Continued engagement with the various clinical teams and Lyra affiliates to ensure that cases are effectively managed
- Work collaboratively with our global clinical teams.
- Liaise with affiliate clinicians for appointments and case updates as required.
- Contribute to the service and business development as required.
- Flexibility in working hours and activities in line with business needs.
- Play an active role in governance and quality assurance as required.
Qualifications
Essential:
- Previous experience in a similar administration role
- Experience of working in high pressure, time limited environments.
- Excellent communication skills
Desirable:
- Experience of working with clinicians or within a multidisciplinary team
- Knowledge of working within administrative boundaries and knowing when to escalate for senior or clinical support
- Ability and experience of working autonomously from home in a remote based role.
- Experience of working under pressure and in areas where clarity may be lacking
About you
- Ability to effectively prioritise multi-task and work in a time pressured environment
- Computer literacy & ability to type whilst conducting work on the phone
- Articulate with attention to detail
- Able to work independently and as part of a team
- Good time management ability and ability to work within a team
- A keen sense of ownership and responsibility for the quality of work produced
- Business and commercial awareness
- Customer first approach
- Open to change with a growth mindset
Why Lyra?
28 days holidays plus bank holidays per year
Private medical insurance
Discretionary bonus scheme
Group life assurance - up to 10x annual salary
Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.
Access to 24/7 Employee Assistance Programme
Lyra is a proud Equal Opportunities Employer and are committed to creating an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sex orientation, gender identity, national origin, age or disability.
