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Spa Assistant Reception Manager

1 month ago

Bagshot GU, Woking, United Kingdom PennyHill Park Full time

Closing Date:01st November 2024

In a Nutshell

We're actively seeking aSpaAssistant ReceptionManagerto join our team inthe award winning Spa at Pennyhill Park in Bagshot, Surrey. Youwill assist in the delivery and overseeing standards of guest care as well a being responsible for the overall running of the spa reception deskto ensure that all guests, members and day spa guests have the most enjoyable experience possible.

We're actively seeking aSpaAssistant ReceptionManagerto join our team inthe award winning Spa at Pennyhill Park in Bagshot, Surrey. Youwill assist in the delivery and overseeing standards of guest care as well a being responsible for the overall running of the spa reception deskto ensure that all guests, members and day spa guests have the most enjoyable experience possible.

The role incorporates duty management shifts, guest relations and managing feedback. The Spa is open seven days a week so flexibility is a must and isopenfrom 6:00am and closes at 10:00pm so you would be expected to work a variety of shifts.

Lots to do but lots of fun

Heres an idea of what The Spa Assistant ReceptionManager will be responsible for

  • The guest journey - ensuring the guestjourney throughout the Spa is smooth
  • Motivating and inspiring the spa reception team through training and coaching
  • Ensuring the front of house environment is always looking its best and everyone receives a warm welcome
  • Creating processes and procedures in conjunction with the Spa Front of House Manager to ensure smooth running of all Spa Operations i.e SOP, health and safety, IT Systems.
  • Up selling all retail and treatments to ensure maximum capture of revenue.
  • Duty management shifts

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