Corporate Account Manager
1 week ago
The Company
Travelfusion is a global travel content aggregator, dedicated to managing and organizing online travel content efficiently. With a pioneering aggregation model, our platform directly connects to various travel suppliers' reservation systems, providing structured access via a single XML API interface. Our 24/7 operation ensures unparalleled reliability and service quality for both suppliers and customers worldwide.
The Role
This is a full-time position for an experienced Corporate Account Manager based in the City of London reporting to the VP of Commercial.
Duties
- Managing and nurturing relationships with key Travel Management Companies (TMC), Online Booking tools (OBT) and large Corporate clients
- Identify opportunities to increase booking volume revenue
- First point of contact to triage and problem solve issues for existing corporate clients
- End to end management of onboarding new and existing corporate customers with key products specific to the corporate environment
- Multi-layer relationship building with external stakeholders in the end to end booking process
- Conduct regular presentations and Business Reviews with customers
- Project management of the development of customised solutions, working closely with internal and external stakeholders to achieve success
- Ensure high level of service is continuously maintained
- Collaboration with external clients and suppliers to achieve set business objectives
- Participate in industry events and conferences to strengthen Travelfusion brand visibility
- Prepare and analyse reports for customer feedback as well as identify opportunities for growth
- Management of contract renewal and negotiation with key corporate clients
Required Skills/Experience
- Preferred experience in Flight Business Unit of a TMC or an OBT or alternatively Airline Sales experience
- Must be London based
- Technical understanding of Lowcost Carrier APIs and various distribution channels
- In depth understanding of New Distribution Capability (NDC) and the impact it has in the corporate travel space
- Understanding of the payment options/challenges for corporate travel bookings
- Understanding of the complexities of the corporate travel industry and how tech providers, TMCs and OBTs are linked
- Excellent communication and interpersonal skills
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