Clinical Administrator
1 month ago
-Receiving and handling all complaints received from our clients, governing bodies and patients regarding our candidates through to closure stage by continuously liaising with clients and candidates via email, telephone and post and ensuring a quick turnaround time in closing them.
-Logging complaints/clinical incidents received on the spreadsheet database and ensuring it is always updated.
-Assessing the nature of complaints and escalating cases to the Manager and Clinical Lead when necessary.
-Undertaking safeguarding procedures and completing safeguarding investigations.
-Assisting in investigations being carried out by the governing body.
-Conducting investigation meetings and assisting with disciplinary hearings when required.
-Setting candidates up with relevant training when necessary.
-Coordinating monthly training sessions for our candidates.
-Carrying out the registration checks for new registrations across the companies.
-Manging the diary for the Clinical Staff including coordinating and booking interviews, supervisions, appraisals meetings.
Requisites;
- Excellent written and verbal English Skills;
- Qualifications of GCSE, Scottish Equivalent or above;
- Excellent communication skills – the ideal candidate is able to manage and communicate information clearly and concisely across the company and to external organisations;
- Excellent administrative and computer skills;
- Previous experience in administrative role;
- Good understanding of clinical procedures and practices common to the NHS and private healthcare providers would be ideal but not required
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