Reservations Executive Hotel

1 day ago


City of London, Central London, United Kingdom Hotel Saint Full time
We are seeking to hire a highly skilled Reservations Executive to join our team at our hotel in the City of London. The successful candidate will have experience in reservations and/or front office and will be able to handle a high volume of incoming bookings with a high level of accuracy and attention to detail. Additionally, we are looking for someone who possesses excellent customer service skills.
This is a full-time position and is based on-site at the hotel.Position: Reservations Executive
Responsibilities
  • Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the guest's expectation.
  • Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
  • Up sell to higher room types and recommend add on products and services wherever possible.
  • Book and block bedrooms using hotel standards.
  • Follow up all tentative and prospect business and ensure guarantee and/or release deadlines are always met.

Requirements
  • Fluent in spoken and written English.
  • Excellent communication skills.
  • Adaptability and ability to find solutions to different problems.
  • Proven experience working in a fast-paced environment and multitasking.
  • Proficient in the use of Microsoft Office suite and Opera PMS
  • Previous experience as a receptionist or reservation agent in a hotel environment

Benefits
  • A competitive salary and 28 days holiday
  • Nutritious meals provided during the day
  • Regular team get togethers, summer party and spectacular Winter Ball
  • Excellent discounts across Highgate Hotels
  • Ongoing training opportunities to support internal promotions
  • A monthly diversity and inclusion calendar, full of events for you to learn, celebrate and make a positive impact.


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