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Reservations Agent

2 months ago

London EC, Central London, United Kingdom PPHE Hotel Group Full time

Reservations Agent - London - Dutch Speaking

Engaging with a difference

Join a Customer Service team that stands out from the rest. We are a dynamic close-knit team and thrive in creating memorable moments for our guests. We spark engagement at every opportunity we get with our guests be it on the phones, emails, or webchat ensuring a seamless guest experience is achieved. With excellent training and support from colleagues and managers at every stage, learning is endless and career opportunities await you. We will prepare and encourage you along the way, getting you ready for your next career move within PPHE Hotel Group.

What you will be doing as a Reservations Agent:

  • Handle all phone calls and email enquiries in a highly professional manner
  • Engage professionally with guests over online web chat
  • Convert enquiries into bookings
  • Accurate logging reservations into the system
  • The role will be following a shift pattern of 5 out of 7 days a week, including weekends/bank holidays, with a monthly rota published in advance.

What we will offer you when you join us as a Reservations Agent:

  • Equipment provided to ensure you are working comfortably at home.
  • 30 Days of holiday a year (inclusive of bank holidays) increasing with years of service
  • Flexible access to salary through our Wagestream platform
  • Open & transparent communication culture
  • Exclusive discounts for PPHE & Radisson Hotels worldwide
  • Exclusive discounts for Hotel Restaurants
  • Free meals per day from the staff canteen
  • Complimentary dry-cleaning (work clothing)
  • Access to our Benefithub discount platform

Are you ready to spread your energy, passion, and organisational skills to a team?

If the answer is YES, we want to engage with YOU


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