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Showroom Sales Executive

2 months ago

London, UK, United Kingdom Liang&Eimil Full time

Sales Executive


Liang & Eimil (MFUK Design & Furniture Ltd)

We are one of the UK's most exciting and fastest-growing B2B wholesaler of luxury goods. We pride ourselves on providing creative solutions to our clients, adding value to our business.

We are looking for a passionate Showroom Sales Executive, who loves to nurture existing client relationships and develop new exciting opportunities.


Naturally, you will be hugely self-motivated, target driven and seeking to work with a team of like-minded sales professionals.


Reporting to

Sales Manager


Salary

£35,000


Job Description

· Greeting visitors within our showroom, answering questions and interacting in a professional and responsible manner.

· Ensuring the Showroom is presented in the correct way, maintaining a high standard.

· Be a proactive member of the sales team, able to communicate, care and uphold standard both front and back of house.

· Communicate with our B2B customers regarding orders by email and placed via website.

· Enter orders, delivery and collections information are allocated accurately and efficiently into the company system and communicate these to customers.

· Actively pursue upselling and cross-selling during the communication process with customers. Alternative options should always be offered to customers for out of stock items.

· Ensure any changes to customer orders in lead time or regarding deliveries are clearly communicated in a timely manner.

· Ensure the timely dispatch of company catalogues or samples to customers.

· Regularly follow up unpaid or uncollected orders as per procedures.


KPIs

· All visits to be recorded on CRM system and passed to Account Managers.

  • All orders received before 3pm on a workday should be processed and acknowledged on the day received.
  • Orders process accuracy to achieve 99%.
  • Customer emails and calls to be answered/acknowledged on same day of receiving.
  • Any messages passed internally to be actioned on the day.
  • Prioritize urgent tasks for customer satisfaction. Ensure that emails are scanned regularly for priorities.
  • Evident Pro-active Problem Solving.
  • Follow the company 3-5 days procedures regarding stock reservation, payment chase and stock un-allocation of unpaid orders at all times.