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Senior Client Account Manager
3 months ago
Growing FX / Payments / Fintech Company is seeking a talented, Senior Account Manager to manage relationships with enterprise level clients. This role is in a well established and high performing team experiencing significant growth of the company and client base.
Duties include:
- Providing a high level of support to a large and diverse, UK & International client base.
- Provide post sales support to new and existing clients including implementation, day to day support of complex payment and FX needs.
- Act as Subject Matter Expert and escalation point for more junior team members to ensure resolution of any queries.
- Deliver client data, SLA reviews and presentations.
- Provide hands on support with end-to-end onboarding requirements and integration.
- Identify and refer commercial / sales opportunities.
- Proactively maintain and develop client relationships.
- Collaborate with Sales Teams.
- Drive operational / service improvements and efficiency.
- Act as an ambassador for the company and maintain an unrivalled service approach.
Essential experience includes:
- 5+ years experience supporting relationships / account management for enterprise level / B2B clients.
- FinTech experience is preferred and highly advantageous.
- Demonstrable experience developing large scale corporate clients relationships.
- Ability to assimilate and present data.
- Excellent communication and presentation skills.
Hybrid working: 4 days per week in the office.
Salary up to £60,000 plus bonus and benefits
