Claims Vendor Account Manager

This job is with Beazley, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Exciting opportunity to join Beazley’s Group Claims division. We are looking for a Claims Vendor Account Manager to take ownership of building the process around how Beazley onboard Third Party Administrators. This is a 12 month fixed term contract with possible extension.

Who We Are

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to provide beautifully designed insurance, innovating to give our clients the maximum benefit with minimum hassle.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We employ over 1,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that’s big on collaboration, diversity of thought & personal accountability.

Our three core values inspire the way we work and how we treat our people & customers – 1) Be bold 2) Strive for better 3) Do the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us – our ambitious L&D & Sustainability targets are testament to this.

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship. As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance, amongst many others.

Job Title: Claims Vendor Account Manager - 12 month FTC with possible extension

Division: Group Claims

Reports To: Head of Claims Vendor Account Management

Key Relationships:

External Clients and Suppliers, Group Head of Claims, Heads of Claims, Claims Team Leaders, Claims Business Management Team, UCO, Commercial Management, Underwriters, Compliance, Internal Audit, Risk Management

Job Summary:

To support Beazley’s vision of being the highest performing specialist insurer by managing and coordinating our landscape of DCAs and claims service providers to deliver an efficient and scalable portfolio of partners who will provide the best level of claims service for the benefit of Beazley, its clients and other stakeholders, and will ensure consistent, fair and efficient claims settlements. To develop our external claims service standards, selection and oversight processes and maintain regular reviews of our key partners.

Key Responsibilities:

Strategy

• Work closely with the Head of Claims Vendor Account Management to establish and develop:
  • an effective claims procurement strategy, structure and management methods so as to ensure the effective and efficient handling of claims across the various classes of business
  • a clear and consistently applied approach to outsourcing according to agreed criteria and principles
  • the effective oversight of our DCA and service provider arrangements to make sure that they deliver service levels comparable to those of Beazley and provide value for money
• Continuously review and consider improvements to our selected panel(s) of preferred providers, ensuring we are identifying emerging partners who could align with Beazley’s philosophy and growth and could be valued extensions of Beazley’s internally provided claims services.
• Work closely with Head of Claims Vendor Account Management and Claims team to achieve an integrated and seamless claims handling experience for our customers

Operational

• Maintain Beazley’s portfolio of claims related DCAs / service providers, including where applicable preferred panels of supplier
• Develop and implement procurement (RFP, RFQ) standards and processes for claims service providers
• Provide assistance to the claims teams in selection and approval process
• Ensure all due diligence procedures for the selection and appointment of service providers are completed and complied with by partners / claims managers
• Deliver any operational changes required in the claims DCA / service provider space, participate on internal projects as an SME in this area
• Collect and oversee remediation of DCA / service provider claims related complaints
• Draft claims process documentation
• Liaise with UCO to ensure audit schedules are developed and followed and action points are met
• Liaise with Conduct Risk Manager in relation to conduct matters relevant for external claims service providers
• Monitoring and oversight of claims delivery, timeliness and general standards
• Share and develop best practice both within the claims team and where relevant with other teams.

Working with Underwriters and Claims Team leaders

• Provide input on proposed claims handling arrangements and assist Claims Managers with service provider selection.
• Influence Underwriters to encourage selection of preferred providers or panel providers when combining delegation of claims services with the underwriting process.

Third party Management

• Follow Beazley’s procedures for the selection and retention of 3rd party professionals and manage these relationships to the benefit of Beazley.
• Where required, arrange to conduct file reviews or audits and resolve any issues identified.
• Work closely with Commercial Management and IT Procurement to improve Beazley’s oversight processes of our external providers.

Broker and Insured Relations

• Work proactively to develop and manage strong relations with key brokers and insureds.
• Promote the Beazley brand of excellence and professionalism in client service.

Team Management

• Ensure that any team member for whom you are responsible has the knowledge and the skills necessary to perform effectively in their given role.
• Identify and plan their development and training needs and ensure that they attend any necessary training.
• Mentor and support team members in a personal and professional capacity.
• Monitor workloads and workflow. Review and report on staffing levels, anticipating current and future needs.

Conflicts of Interest

• Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest and take steps to resolve them promptly.
• Immediately advise the Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving or settlement of any claim or any other commercial decisions that could have impact our on clients / insureds.

General

• Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic attitude contributing to an internal environment of teamwork and promote a positive brand image to our external customers.
• Undertake relevant training on Beazley policies and procedures as identified by line managers, Talent Management development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.
• Perform additional responsibilities as required by line managers, through objectives or through the learning management system.

Personal Specification:

Education and Qualifications

• Graduate calibre

Skills and Abilities

• Strong analytical skills with the ability to analyse financial statements and assess business cases (volumes, rates) and capacity plan
• Good leadership skills with the ability to influence a team of professionals
• Process management skills - able to review existing processes and procedures; making recommendations for rationalisation/improvement
• General commercial and financial knowledge
• Strong communication skills – able to communicate at all levels, both verbally and in writing
• Good motivational skills – able to build and manage strong teams
• Strong focus on time management, able to manage several diverse and concurrent projects
• Hands-on implementer, able to drive through change where appropriate

Knowledge and Experience

• Client service experience gained within an insurance environment very beneficial
• Experience in procurement / sourcing / account management very beneficial
• Experience in insurance or other services industry, if insurance preferably the Lloyd’s Market
• Experience in US/international business &/or legal market
• Demonstrable process/project management skills
• Experience of managing teams with a demanding and pressurised workload
• Experience of implementing process improvement, ideally within a traditional environment
• Experience of influencing without direct line management or authority

Aptitude and Disposition

• Achievement orientated
• Self-motivated, flexible and enthusiastic
• High energy and personal drive

Competencies

• Problem solving
• Decisiveness
• Customer focused
• Influencing others
• Team work
• Self-starter
• Analytical thinking
• Managing resources effectively
• Technical competency and expertise
• Strong interpersonal skills
• Task focused completer/finisher