Claims Account Executive

2 days ago


London UK, UK, United Kingdom IHC Ltd Full time

Based in the London office, this role requires the administrator to provide full support to the members of the Group Risk Team in all aspects of GR administration including claims, in an efficient and professional manner.


The role requires someone who has excellent written and verbal communication skills as well as the ability to use their initiative and be proactive.

Responsibilities:

  • Supporting claims consultants in all aspects of Group Risk claims, including Group Income Protection, Group Life and Group Critical Illness
  • Reviewing newly submitted claims to ensure information is complete before submitting to insurers
  • Review and update monthly client claim reports
  • Issue claim chasers and keep diary chasers in Outlook checking that information and updates are chased in a regular manner
  • Respond on client and insurer emails in a professional and timely manner
  • Review and issue monthly payment details to client ensuring these are correct and complete, liaising and chasing with insurers as needed
  • Support claims consultants in monthly claim calls, taking notes and updating spreadsheets
  • Updating Outlook claim files and ensuring all client review folders are kept up to date for the consultant when completing annual reviews


You may also be required;

  • To service and renew all new and existing policies in a timely and professional manner, including distribution of renewal documentation, chasing payments, general administration, confirming and tracking underwriting requirements
  • To ensure the smooth running and timely renewal/rate review of all IHC’s Group Risk clients through clear communication and information gathering with/from clients, insurers and any other relevant parties
  • To manage and maintain medical underwriting database for clients and update clients on regular basis as required. To provide medical underwriting information to Group Risk Team as and when required for renewal/rate review processing
  • To ensure that any renewal, administration, report, claims or policy queries are raised with relevant Group Risk colleagues in a timely manner and follow-up of actions as required
  • To update and manage diary system to ensure appropriate follow-up of actions required for policy maintenance and renewal processing
  • To assist the team with new business proposals, quote requests and collations and any reports as required by the Group Risk Team
  • To ensure insurer accounts are accurate, dispatched to clients for timely payment and followed up
  • To promote IHC in a professional way at all times on the telephone, in writing and in person
  • To liaise both with clients and insurers on queries relating to the business, keeping clear and concise records with appropriate files
  • To update IHC systems/database on a regular basis
  • To prepare minutes of team meetings, agendas and any team meeting requirements as required
  • To review and distribute post to Group Risk Team as and when required
  • To carry out any specific administrative duties as and when required

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