Patient Administration Manager
3 days ago
Patient Administration Manager
In Brief
The role is for an experienced and dedicated Patient Administration Manager to lead our patient administration teams. Reporting into the operations directorate, the role has responsibility for driving performance, engagement and high-quality service delivery across all teams. This role requires a strong leader with a proven track record in managing and engaging teams, process improvement, compliance adherence, and driving efficiencies.
Contract type: Permanent, Full-time
Annual salary: £40,000
Hours of work: Monday to Friday 9am - 5.30pm (30 minutes unpaid lunch), 40 hours /w
Work mode: Hybrid, within a commutable distance to Brighton (a minimum of 2 days per week in office)
If you are passionate about leading teams to deliver exceptional patient services and thrive on process improvement and operational excellence, we invite you to apply and be part of our team dedicated to making a difference in digital health.
Role and Responsibilities
- Lead, motivate, and develop the patient administration teams to foster a culture of care, accountability, respect and excellence
- Ensure team members are aligned with company goals, fully engaged, and continuously developing their skills.
- Ensure that all services are delivered in line with established Service Level Agreements (SLAs) and meet the highest standards of quality and patient satisfaction.
- Take ownership of the documentation, review, and ongoing improvement of all administrative processes.
- Identify opportunities for process enhancements, streamlining workflows to improve patient experience, and increase team efficiency.
- Manage the budget and control costs within the patient administration function.
- Continuously seek ways to improve operational efficiencies, utilising data-driven insights to make strategic improvements.
- Work closely with clinical, operational, and support teams to ensure seamless delivery of patient services.
- Act as a point of escalation for any complex or sensitive administrative issues, resolving them in a timely and effective manner.
- Manage the customer service and patient administration team leads
- Work closely with departments to optimise the patient experience and operational flow
- Work closely with the data and resourcing capacity teams to ensure we are suitably staffed to meet demand and support with forecasting
- Ensure teams follows policies and protocols that meet our responsibilities to our regulators and clients
- Work with the development team to support product updates, and oversee the operationalisation of product improvements
Skills Requirements
- Experience: 3+ years in a similar managerial role, ideally within healthcare administration, digital health, or a regulated service environment.
- Patient focused – passionate about delivering great service with in a dynamic and fast growing environment
- Leadership Skills: Demonstrated ability to lead and develop high-performing teams, with a focus on engagement and professional growth.
- Process-Oriented: Strong track record of managing and improving processes, with a keen eye for detail and a structured approach to documentation.
- Compliance Knowledge: Solid understanding of healthcare compliance standards and best practices in patient administration.
- Interpersonal Skills: Excellent communication skills and the ability to work effectively with various stakeholders
- Proficient at use of Microsoft office and able to learn and adapt to new technologies easily
- Previous experience with Salesforce will be an advantage
How to be successful in this role
KPIs in this role will focus on supporting team performance, process improvements, and service quality. In more detail, to be successful you will pay attention to:
- Team performance and management, including employee engagement score, sickness and absence management
- Service quality and customer satisfaction, including audit scores, accuracy of data handling, or resolution time
- Training and development, including completion of compliance training
- Process improvement and innovation, including error reduction
- Administrative efficiency, including reports and documentation accuracy and new expert onboarding timeline, or
- General administrative KPIs, including task delegation and follow-ups
Our Employee Benefits
- Pension contribution at the rate of 8% fully paid by Teladoc Health
- Private medical insurance
- Annual paid leave entitlement of 25 days plus public holidays (pro-rata)
- Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle, advice, as well as counselling and Mental Health support
- MyStrength, our own emotional awareness app supporting your mental wellbeing
- Extended parental leave
- Cycle to work scheme
- Company laptop.
About Teladoc Health
Teladoc Health is transforming how people access and experience healthcare. Recognised as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year. Being a NYSE listed company, Teladoc Health has experienced a continual growth in the last years reaching a revenue above $2.5B by leveraging its 2 decades of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans.
Teladoc Health UK delivers a market leading suite of virtual care products and services into the UK market. Our clientele covers both private and public sector healthcare markets. We provide an innovative whole of health solution, covering physical, mental and wellbeing services, and enable patients to conveniently access our services through customer focused technology solutions.
Teladoc Health UK | Virtual Health Solutions for Global Organisations
Our Commitment to Equality and Diversity
Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.
-
Administration Team Leader | Perm | Hybrid
1 month ago
Brighton and Hove, UK, United Kingdom Teladoc Health UK Full timeAdministration Team LeaderIn BriefWe are currently recruiting an Administration Team Leader. The ideal candidate will have experience of successfully managing a team with strong leadership and management skills with an ability to manage the workload and distribute/delegate tasks for themselves and the Administration Teams. The role will also be responsible...
-
Patient Support Manager
3 weeks ago
London, UK, UK, United Kingdom The London Clinic Full timeWe have an exciting Internal opportunity for a Patient Support Service Manager to join our Front of House Team at The London Clinic, based at our Head Office in London (NW1 4LJ). We are offering a highly competitive salary. Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa...
-
Patient Coordinator
3 weeks ago
UK, UK, United Kingdom 4Leisure Recruitment Ltd Full timePatient Co-Ordinator required for this established Aesthetic clinic in the Thame area.Our client is a highly reputable clinic offering a wide range of cutting edge aesthetic and beauty treatments. This forward thinking business are now looking to expand their team with the addition of a highly motivated Patient Co-Ordinator to assume responsibility for the...
-
Patient Support Coordinator
1 month ago
UK, UK, United Kingdom Montu UK Full timeTHE COMPANYMontu is a leading cannabis company with operations in Europe facilitating access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been...
-
Senior Director, Patient Advocacy
3 weeks ago
UK, UK, United Kingdom myGwork Full timeThis job is with Autolus Therapeutics, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Title: Senior Director, Patient Advocacy Reports to: SVP, Medical Affairs Department: Corporate – Medical Affairs Location: Remote About...
-
Property Management Administrator
1 month ago
UK, UK, United Kingdom Cherry Pick People Full timeOverview: We are seeking a detail-oriented Property Administrator to join our clients’ busy property management team, in a newly created role, responsible for managing the car park portfolio and providing administrative support across their team and estates they manage.Property Management Administrator – Company Profile:The company vision is to become...
-
Administrator
3 weeks ago
UK, UK, United Kingdom Get Recruited Full timeADMINISTRATORSALFORDUP TO £25,000 + CAREER PROGRESSION + BENEFITSTHE OPPORTUNITY:Get Recruited are recruiting on behalf of a well established company who are seeking a detail-oriented and proactive Administrator to support the team. The ideal candidate will have strong organisational skills, excellent communication abilities, and eager to learn and...
-
Administrator
2 months ago
UK, UK, United Kingdom Elevation Recruitment Group Part timePart Time - 3 days a week/24hrs over the weekUp to £26,000 FTEMansfield areaGreat company cultureElevation Recruitment Group are working exclusively with a Manufacturing Business, based in Mansfield, who are looking to recruit a Part Time Administrator to join their team.The ideal candidate will possess excellent communication and organisational skills, be...
-
Global Account Manager
3 days ago
Brighton And Hove, UK, UK, United Kingdom Teladoc Health UK Full timeGlobal Account Manager In BriefAccount management delivery for Teladoc Health. Accountable for managing and growing a portfolio of global corporate clients, consisting of large market leading International Private Medical Insurers (iPMI) and world leading multinational employers. Cultivating long lasting relationships and being a trusted advisor to bring...
-
Senior Business Development Manager UK
2 months ago
Brighton and Hove, UK, United Kingdom Teladoc Health UK Full timeSenior Business Development Manager, UK & IPMIIn BriefThe Business Development Manager will be responsible for growing the revenue base of Teladoc Health’s UK and International clients (mainly multinational International Private Medical Insurers and large Employers). This high-impact position will work closely with our teams in the UK and Spain in order to...
-
Administrative Assistant
4 weeks ago
UK, UK, United Kingdom Hartford Advisers Full timeCompany Description Hartford Advisers is a corporate research and advisory firm specializing in enhanced due diligence and background screening. We provide critical information to clients during the commercial decision-making process by analyzing companies and their leadership teams ahead of - or during - transactions, partnerships, and appointments. Role...
-
Office Administrator
4 weeks ago
UK, UK, United Kingdom Hartford Advisers Full timeCompany Description Hartford Advisers is a corporate research and advisory firm specializing in enhanced due diligence and background screening. We provide critical information to clients during the commercial decision-making process by analyzing companies and their leadership teams ahead of - or during - transactions, partnerships, and appointments. Role...
-
Administrative Assistant
4 weeks ago
UK, UK, United Kingdom Hartford Advisers Full timeCompany Description Hartford Advisers is a corporate research and advisory firm specializing in enhanced due diligence and background screening. We provide critical information to clients during the commercial decision-making process by analyzing companies and their leadership teams ahead of - or during - transactions, partnerships, and appointments. Role...
-
Junior Administrator
2 weeks ago
UK, UK, United Kingdom Torque Consulting Full timeJunior Administrator - Exciting Career Opportunity!Location: LeedsSalary: Circa £24,000Are you ready to kickstart your career with a thriving company? We’re looking for a Junior Administrator to join a leading precision-engineering business based in Leeds.About the Role:As a Junior Administrator, you’ll support essential administrative operations,...
-
Educational Administrator
3 weeks ago
UK, UK, United Kingdom GreenA Education Full timeCompany DescriptionAn agency provides school placement services for oversea and domestic parents. Role DescriptionThis is a full-time hybrid role for an Educational Administrator. You will be responsible for administrative tasks within the education sector. This role is located in the London Area, United Kingdom, with flexibility for remote...
-
Receptionist/Administrator for Private Clinic
1 month ago
London, UK, UK, United Kingdom LIBERTY RESOLVE LIMITED Part timeReceptionist/Administrator for Private Clinicsalary- £12.30 per hourHours - Part Time 9am to 5.30pm in the week and Occasional Saturdays 8am to 12noonLocation - North West LondonType of Role - Temporary - DBS clearance required.Start Date-October 2024 for trainingOur client is part of a group and has a clinic in North West London. They are a very busy...
-
Sharepoint Administrator
3 weeks ago
UK, UK, United Kingdom Belcan Full timeSharePoint AdministratorAre you looking for a new SharePoint Administrator opportunity?Do you live in the Cambridge area and want Hybrid working?This may just be the role for you!This SharePoint Administrator role is a bespoke position that covers lots of areas. So, we are looking for a person with drive, who has experience in some areas of the role and a...
-
Recruitment Administrator
2 weeks ago
UK, UK, United Kingdom gtd healthcare Full timeRecruitment Administrator, Manchestergtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. Based in Denton, Manchester, we have an excellent opportunity for a Recruitment Administrator to join our growing Recruitment Team.The Recruitment Administrator will work as part of the wider Peoples Service Team...
-
Administrative Assistant
2 weeks ago
UK, UK, United Kingdom Bruin Full timeAdministrative Assistant/PA - Banking/Asset Management- 6mths- LondonAre you organised, detail-oriented, and passionate about keeping things running smoothly? We are looking for an Administrative Assistant to join our client and provide essential support to their operations.Key Responsibilities:Answer and manage incoming phone calls, take messages, and...
-
Administrative Assistant
2 months ago
UK, UK, United Kingdom Northreach Full timeNorthreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech, and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation, and professional growth.Position:...