Housekeeping Team Leader
1 month ago
Housekeeping Team Leader - Knightsbridge, London
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighborhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens.
About The Job:
An opportunity has arisen for a Housekeeping Team Leader to join us at The Carlton Tower Jumeirah. The main duties and responsibilities of this role are:
- Maintain accurate records of housekeeping activities, including cleaning schedules, maintenance issues, and staff performance, and provide regular reports to senior management.
- Assist in managing the housekeeping budget, including labor costs, supplies, and equipment, ensuring cost-effectiveness and adherence to financial targets.
- Coordinate with the front office, maintenance, and other departments to ensure seamless service delivery and address any inter-departmental issues.
- Ensure all team adhere to health and safety regulations, including proper use of cleaning chemicals and equipment.
- Address and resolve guest complaints and requests promptly and professionally, ensuring a high level of guest satisfaction.
- Monitor and manage inventory of cleaning supplies, linens, and guest amenities, ensuring timely replenishment and cost control.
- Prepare and manage staff schedules, ensuring adequate coverage for all shifts while considering occupancy levels and special events.
- Train new team members and provide ongoing training and development for existing team members to maintain high performance and service levels.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance meet hotel standards.
- Oversee the daily operations of the housekeeping team, ensuring all tasks are completed efficiently and to the highest standards.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Comprehensive knowledge of cleaning techniques, products, and equipment, including proper handling and safety protocols.
- Experience in training and developing staff, including creating and implementing training programs to enhance team performance.
- Excellent customer service skills, with the ability to handle guest inquiries and complaints professionally and efficiently.
- Strong attention to detail with a commitment to maintaining the highest standards of cleanliness and presentation.
- Proven ability to lead, motivate, and manage a team effectively, fostering a positive and productive work environment.
- Minimum of 3 years of experience in housekeeping roles within a 4 or 5-star hotel, with at least 1-2 years in a supervisory or team leader position.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
- Competitive salary + excellent service charge
- 28 holidays inclusive of Bank Holidays
- Extra holiday for significant Birthdays (21.30.40. etc.)
- Life insurance
- Next pension
- Jumeirah perks website access – discount
- F&B and Spa treatment discount
- Lieu day if you work on Bank Holidays
- Dry cleaning of uniform or Business attire
- Meals on duty
- Employee assistance programs
- Wellness benefits – Chiropodist, Flu jabs, and more
- Taxi service after hours
- Social events & recognitions programs
- Ongoing training & development
- Weeding/Baby gift
- Cycle scheme
- Internal transfer scheme
- Eye test and discount for VDU users
- Dental cash back plan
- External transfer scheme
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