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Event Manager

3 months ago

Newry Northern Ireland, Northern Ireland, United Kingdom Killeavy Castle Estate Full time

We are looking for an ambitious and dedicated Events Manager to join our team at the wonderful AA Hotel of Year Killeavy Castle Estate in County Armagh.

If you are a passionate and driven events and groups professional looking to further develop within an amazing brand, please get in touch with us today See where your journey can take you.

At Killeavy Castle Estate, we believe in continually supporting and developing our colleagues. Our ethos is to get closer to what’s important and we pride ourselves on providing a luxury world class service to our guests in a very sustainable way. We have a stunning property with various events and meeting spaces available for weddings, conferences, product launches, corporate events, team building and much more.

The Person:

The Events Manager at Killeavy Castle Estate is responsible for all incoming events, group and corporate enquiries (electronic and telephone); from initial contact through to conversion and finishing with a seamless transition to the operations team for event execution.

The Events Manager will deal with all external enquiries and will provide excellent customer service during every element of the event or group enquiry process; taking the initial enquiry, show arounds, negotiating rates, contracting and pre –event, during event and post event planning.

They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation and organizational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistently high level of service throughout the sales & event cycle.

They will recognize opportunities to maximize revenue through upselling, conversion driving, and generating repeat business. The Events Manager takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.

The role:

  • Ownership for the management and conversion of all events, group and corporate enquiries
  • Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
  • Expertise/understanding of hotel operations eg: menu planning, food presentation, event/meeting room set ups, audio-visual and banquet service standards.
  • Cooperation with Conference and Banqueting, Operations and Kitchen teams to ensure each event is catered for accordingly and that planning through to execution of the event is efficient, seamless and to an exceptionally high standard.
  • Correct use of systems and processes to ensure booking integrity, consistency & accuracy.
  • Sells to a pre-determined event and group strategy, supporting the team in achieving KPI’s for events department.
  • Works within brand guidelines of Killeavy Castle Estate at all times.
  • Commercially focused - generating incremental revenue and delivering excellent guest service.
  • Financial oversight for events department including completing all financial dealings and securing revenue collection for services rendered.
  • Effectively managing accommodation blocks and meeting space inventory for assigned groups
  • Conducting compelling show rounds to win the business, building rapport and connection with potential clients and always representing Killeavy Castle Estate in a professional and engaging manner.
  • Leading the events team by example, training and developing staff members, setting goals and KPI’s for events staff, running weekly meetings and communicating schedules to all staff and relevant departments.
  • Proactively resoliciting previous clients and event bookers for future opportunities
  • Performance reporting including delivering regular reports on revenue and departmental objectives to upper management.


What you'll need to succeed:

Essential criteria:

Educated in hospitality/events management plus 2 years events experience within the hospitality industry

OR

4-5 years events experience within the hospitality industry

Experience in team management/supervision

IT proficiency

Reporting and presentation skills

Strong interpersonal skills

Excellent verbal and written communication skills

Desirable criteria:

Previous experience in operational running of events particularly in the hospitality industry.

Proven track record of selling/delivering events, meetings and conferences.