Regional Client Operations Manager

2 months ago

London, UK, United Kingdom Transact Full time
Job Description

We are pleased to share an exciting opportunity to join our Client Operations department as a Regional Client Operations Manager.

The Role

The key focus of this role is to lead a team of Client Service Managers who provide day-to-day support to financial advisers. You will ensure that the client is at the forefront of everything that you do, driving our service through efficiency and accuracy, whilst developing the skills and competencies of your direct reports.

As we align each of our client service teams to a set region of the UK, this allows you and your team to really understand the needs of our financial advisers and to foster strong working relationships with them.

In addition to your regional team, you will be a member of the Management team within our Client Operations department. Collaborating with this group, you will play a key role in influencing the wider department in order to continuously develop and evolve our service offering.

Key duties of this role include:

Service Delivery
  • Monitoring and managing the quality of your team's output.
  • Establishing and communicating team priorities, aligned to our department and business focus.
  • Providing immediate and 'hands on' support using your knowledge of process and policy, as well as principles and regulations.
  • Identifying, resolving and/or escalating systemic issues.
  • Managing the team workload by effectively delegating work among team members.

Relationship Management
  • Taking ownership of relationships with advisers within your region, developing and implementing service strategies.
  • Working with your team to develop and manage relationships with the financial adviser firms.
  • Building and maintaining internal relationships across the company.
  • Developing a collaborative and cohesive team with common goals.

People Management
  • Lead and coach your team through daily interactions, one-to-one meetings and annual Performance & Development Reviews (PDRs).
  • Setting out expectations for your team and making individual responsibilities clear and engaging.
  • Providing regular feedback to your team about their performance.
  • Be willing to confront difficult situations head-on.
  • Motivating your team and providing recognition for individual and team success.
  • Developing your team's skills by creating opportunities and providing support through training, coaching and mentoring.
  • Taking responsibility for your own training and development needs and, with our support, ensure you continually develop yourself.

Requirements

The ideal candidate will have a proven track record within Financial Services, previously having worked in a client facing and service driven role. You should be able to demonstrate an ability to manage a team and support personal development. You will have detailed knowledge of, and experience of working with, all wrapper types and investment products we offer. To demonstrate that you have furthered your knowledge we are looking for candidates who have completed a Financial Services qualification such as the IOC or CFP.

We offer a competitive remuneration package, including company discretionary bonus, excellent pension contributions, an attractive staff share scheme, BUPA health insurance, buying and selling of annual leave and sponsorship of relevant professional qualifications.

The role is based in our central London office, working a minimum of two days a week in the office and three days a week from home.

About Us

Transact is the leading independent investment wrap platform in the UK. Established in 2000, we have over £61 billion of funds under direction (as at March 2024) on behalf of over 7,800 advisers and 231,500 investor clients. Our service includes an online platform, owned and built by us, and dedicated regional adviser support to help bring clients' assets and investments together in a smarter, more tax efficient way. We offer access to a wide range of tax wrappers (including ISAs, pensions and life insurance investment bonds) and funds which advisers use to build client investment portfolios. Portfolio valuations, purchases and sales are all supported via Transact Online which is available 24/7. Transact's parent company, IntegraFin Holdings plc, is listed on the London Stock Exchange and is a constituent of the FTSE 250 index.

Equal Opportunities

We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

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