Brand Ambassador

1 month ago

City of London London, Central London, United Kingdom Staycity Aparthotels Full time

Brand Ambassador- Wilde

Wilde is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, and soon to be Amsterdam, Lisbon and many more.

At Wilde, we're not just another Aparthotel brand, we're a diverse and inclusive team that encourages you to bring your unique self to work. If you're as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we'd love to hear from you.

We are currently looking for a Brand Ambassador to join our team. This newly created role will be responsible for assisting in the implementation and coordination of operations to ensure that key quality standards that meet the company's mission and brand values are met in both pre-opening and operating properties. The Brand Ambassador will support teams to ensure that our guests have a consistent brand experience, by championing quality and high standards at every guest touch point.

Benefits:

We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too:

  • Generous holiday allowance- 25 days + bank holidays
  • Annual Bonus, based on your contribution and impact
  • Discounted rates starting at £/€25 for overnight stays for you
  • Friends and family discount of up to 35% off
  • Refer and earn scheme if you successfully refer a friend to work with us
  • Education Support to help you foster new skills, build confidence and flourish
  • Volunteer days: 2 paid volunteer days per year to support causes in your local community
  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
  • Paid Maternity, Surrogacy, Adoptive & Paternity leave
  • Option to participate in the Cycle to work scheme

What you'll do...

  • Support pre-opening operations teams with operations training plans;- supporting the Pre-opening and People Team throughout induction to introduce new team members to the brand.
  • Support pre-opening operations teams by providing them with necessary standards and policies required to implement brand standards into the hotel.
  • Support operations teams pre, during, and post opening to ensure all brand standards are upheld in the operation.
  • Support operations teams post opening to ensure feedback and post-opening direction for improvement is documented.
  • Support operations teams on adopting new and existing brand standards through operational support and training.
  • Assist with implementation of company best practices.
  • Facilitate process improvement teams, ensuring that improvement is achievable and measurable.
  • Be visible and communicate with operations teams on a regular basis to obtain feedback on evolution of brand standards, quality of product, service levels and overall satisfaction.

What we're looking for...

  • 5+ years' experience in a lifestyle hospitality brand - this is absolutely essential for the role
  • Experience in working collaboratively to ensure targets are consistently met and exceeded.
  • Someone with strong interpersonal skills, who can consistently develop positive and collaborative relationships with a variety of stakeholders.
  • Someone who thrives in a creative and entrepreneurial environment.
  • Someone who has obsessive attention to detail.
  • An ability to support change and bring teams along on a journey, mentoring, coaching and giving feedback with kindness and respect.
  • A out-of-the-box thinker, who makes brave choices and inspires others to do the same.

AMRT1_UKCT

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