Duty Manager

3 weeks ago

North West, UK, United Kingdom Langdale Hotel Full time

Companyoverview:

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Benefits:

  • Be our guestwith a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
  • Get fit for freewith complimentary access to our Fitness and Leisure Facilities.
  • Get fed for freewith meals available in our staff canteen.
  • Get recognisedwith a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
  • Get a bonusof up to £300.00 with our Refer a Friend scheme.
  • Get Supportwith access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
  • Get it for lesswith staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel, and Stove Restaurant alongside external Discounts such as Kendal Physio, Windermere Cruises, and B&Q Trade.
  • Get Securityafter 6 months service you will gain enhanced Sick Pay and Life Cover up to twice your sala

Purpose, vision & values:

  • Timeshare owners should be at the centre of everything that we do.
  • Our people are important, and we should aim to do our very best by them at all times.
  • It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.
  • The natural environment and our communities are central to our thinking at all times.

Main Purpose of the Role:

Our Duty Managers are our ambassadors for excellent guest care, coordination the day to day running of the business and being the go to person when problems arise. Duty Managers assist our guests in getting the most enjoyment out of their stay, most of the time this is achieved by helping colleagues gain the required degree of cooperation from others around the Estate. Duty Managers respond to guest feedback and liaise with Department Heads to ensure guest preferences are actioned and faults are rectified. Our Duty Managers also work alongside our Events Team to manage the operation of our conference and event spaces, being the point of contact for event organisers and assisting delegates to ensure their event is memorable for all the right reasons.

Key Responsibilities:

  • Review arrival lists to welcome guests.
  • Assist departments in resolving problems.
  • Attend First Aid and Fire call outs.
  • Attend to special guests (e.g. VIPs) and answer their inquiries.
  • Provide information about amenities, area and venues and promote services.
  • Anticipate guest needs and build rapport with customers.
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).
  • Oversee daily operations, ensure employee productivity, monitor efficiency of all processes and create a positive work environment for employees.
  • Supervise daily operations to guarantee efficiency and compliance with hotel standards.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Ensure all departments work together seamlessly to deliver a high-quality guest experience.
  • Manage the smooth running, organisation and set up of all meetings, conferences, banquets, wedding and related business.
  • Maximise the sales opportunities that occur within the planning and operations stages of the functions and events.
  • Evolve and optimise event delivery of events and continuously improve the guest journey.

Key skills and attributes:

  • Proven experience in a Food and Beverage Management position.
  • Good financial awareness, demonstrable understanding and competency in budgeting, forecasting, margin mix and management and delivery against KPIs.
  • Strong problem-solving capabilities with the ability to adapt to changing environments.
  • Excellent leadership skills with a hands-on approach and lead-by-example work style.
  • Commitment to exceptional guest service with a passion for food and beverage and the hospitality industry.
  • Ability to find creative solutions, offering advice and recommendations.
  • Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
  • Strong communication and listening skills, excellent speaking, reading, and writing skills.
  • Experience of using IT Systems.
  • An open, positive, and communicative personality.

Health & Safety:

We accept the aims and provisions of the Health & Safety at Work Act 1974, the regulations made under this act and subsequent to it. Every effort is made to provide safe and hygienic working conditions and to prevent fire and other damage.

Equally, all members of staff have legal obligations to:

  • Take reasonable care for the health and safety of themselves, colleagues, and customers.
  • Cooperate with the Management in maintaining high standards.
  • Report hazards, accidents and near misses.
  • Adhere to all safety rules and regulations and not misuse anything provided in the interest of health, safety, and welfare.

The Company will provide training and written instruction on the use of dangerous equipment and make arrangements for the proper maintenance of property and equipment.


AMRT1_UKCT

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