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Support Engineer

2 months ago


UK, UK, United Kingdom Prism Digital Full time

Senior Support Engineer | Great communication, Windows and Active Directory | Cool Media Company


My client is a world-leading independent production and distribution group that produces some of the most popular TV programmes in the world.


They are looking for a Senior Support Engineer who will support circa 30 internal companies with approximately 1,500 users + 100s of freelancers. You will operate in a fast-paced and dynamic work environment. You will be working for a fun organisation, diversity-focused and dress-down culture based in the Holborn / Southwark area.


As a Senior Support Engineer, you will work in a team of 3 reporting directly to the service delivery manager. You will provide world-class tech support to a range of personnel at the organisation and its subsidiary clients across multiple locations by phone, email and in person.


The role operates on a hybrid model with non-negotiable in-office requirements, you would be expected to be on-site 3 days a week and work 2 from home.


What you will do:

  • You will act as an escalation point for support IT technicians, and work on tickets that they can resolve.
  • You will work with IT Technicians helping them to understand the problem, teaching them, to solve problems and constantly fostering an attitude of growth and collaboration.
  • You will act as a strong lead on small projects with clients experiencing problems.
  • You will look after purchasing equipment/ asset management
  • You will deal with important people in the business, relationship building is a big part of the role and your personability will be a key factor in your success.
  • You will set up and maintain meeting room systems and infrastructure.
  • You will administer identity platforms such as Active Directory and Okta, to set up new user and user accounts.


What you will bring:

  • Stellar communication skills, and proven experience in people-facing environments.
  • Experience working in a tech support role.
  • Strong troubleshooting skills around hardware, software and networking,
  • Proficient in Windows 10/11 and some exposure to Mac OS would be a bonus.
  • Good understanding of how email security works.
  • Working knowledge of Windows server.
  • Detailed understanding of Active Directory/Okta
  • Networking skills – Pings, DHCP, WAN & Wireless and VOIP principles
  • Comfortable administering all aspects of Microsoft 365.


Benefits:

  • 25 Days' holiday
  • Health care
  • Pension Contribution
  • Free fresh fruit and office snacks
  • Opportunity to work on embedded projects in beautiful locations across the country.
  • Training opportunities with open access to Udemy


Senior Support Engineer | Great communication, Windows and Active Directory | Cool Media Company