Refunds Manager

4 days ago


Greenford, London, United Kingdom GEDU Global Education Full time

ROLE AND RESPONSIBILITIES:

  • Understand the end-to-end GEDU student refund process
  • Managing on-time refunds according to our policy
  • Ensuring refunds are processed accurately
  • Verifying refund documents
  • Liaising with internal stakeholders and Students
  • Centralising refunds (Malta/France, more countries to be added)
  • Reporting biweekly KPI’S (refunds cleared VS received)
  • Chasing approvals on UNIT4 (ERP System)
  • Responding to internal/external queries from Students/Agents/admission team
  • Understanding and assisting with the Bacs and Manual payment runs for refunds
  • Create close links with the bank reconciliation and feeding any payments made in the business to bank reconciliation process
  • Assisting the month end closing process and reconciliation of the ledgers
  • Recording all third-party invoices to correct GL and Cost centres in the ERP system (Unit 4)
  • Ensure the ERP system is understood, and issues or enhancements escalated for resolution
  • Look to continuously improve the processes for efficiency.
  • Ad-hoc account payable tasks.

ESSENTIAL SKILLS AND EXPERIENCE

  • Self-starter and positive attitude.
  • Experience of purchase ledger an advantage
  • Experience in using ERP systems and advantage.
  • Dynamic, enthusiastic, self-motivated individual with excellent organizational skills
  • comfortable using Microsoft Office applications


OTHER INFORMATION

The Refunds Manager will also be expected to demonstrate their commitment:

  • to GEDU values and regulations, including equal opportunities policy.
  • the GEDU's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GEDU’s Environmental Policy.
  • to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.


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