Sales and Merchandising Representative

7 days ago


London UK, UK, United Kingdom DORINA Full time

Company Description:

Dorina specialises in bringing joy and confidence to everyday life through our lingerie, swimwear and nightwear collections for all body shapes.


We are a collaborative team of like-minded colleagues based in London, Continental Europe & South Africa and we offer an energetic and exciting opportunity to join the brand as we expand our offering and work together to uphold our shared values.


General Role Description:

We have a full-time role for a proactive Sales and Merchandising Representative at our friendly London Head Office on Gray's Inn Road. You will be responsible for communicating with customers, providing exceptional customer service, analysing sales, as well as undertaking inventory control and invoice management.


We'd like to you to be:

  • Highly analytical, with a strong attention to detail
  • Comfortable being hands-on, combined with an ability to take a wider view
  • Commercially astute, with the ability to spot issues and fashion trends
  • Passionate about resolving challenges and driving improvement
  • A confident presenter and communicator
  • Self-motivated, with a start-up mentality and ability to take tasks through to completion
  • Agile in your approach to time management, particularly during our busy selling season
  • Able to work calmly under pressure and multitask during busy periods
  • A committed team member, contributing to our shared aim
  • Committed to promoting our shared DORINA brand and values
  • Experienced in analysing retail sales and budgets


Day to day responsibilities:

Sales Analysis

Inventory control: Ensuring that products are in stock and replenished regularly

Analysing sales: Reviewing sales figures to predict patterns and adjust displays

Inventory control & replenishment: KPI – Ensuring key customers are fully stocked based on accurate data analysis

Weekly reporting: Undertaking stock and gap analysis for key customers

Managing budgets: Using data to plan displays and maximise profits for replenishable stock


Customer Order Management

Checking & confirming customers’ orders

Keeping customer order records

Discussing any shortages directly with the customers

Entering all orders into the delivery schedule by contract number/ customer/season/ product details/qty/value/ cut-off date/customer delivery date…

Communicating any delivery related changes directly with customers

Undertaking ad-hoc customer sales related requirements


Invoice Management

Checking and sending customer invoices

Following our customer' invoicing requirements

Update delivery schedules with invoice numbers




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