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Placement Coordinator

3 months ago

UK, UK, United Kingdom Best Practice Network Full time

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

Reporting to the Senior Placement Coordinator, the Placement Coordinator is an integral part of Initial Teacher Training provision (apprenticeship and fee-funded routes) and will be responsible for securing schools, employers and candidate matching service through:

* Excellent customer service
* Efficient coordination of the learner journey
* Effective support and coordination services
* Strong organisational skills

Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development.
Coordinators will work closely with their team, Candidate Support Managers, and the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for participants. Cross-team collaboration is essential.

Responsibilities will include but are not limited to:

* Develop and maintain strong, professional working relationships with customers, clients and other third parties
* Carry out engagement calls to both applicants and employers
* School placement resourcing
* Maintain and developing employer/school relationships to support them with all teacher recruitment needs
* Follow up on completion, and carry out quality checks, of teacher trainee profiles and the trainee directory
* Proactive recruitment of schools and monitoring of job boards, follow up on all leads as directed by the Senior Placement Coordinator
* Organisation and arrangement of contrasting EYITT and ITT placements, compliant paperwork, contracting external examiners and liaising with schools to arrange ITT school visits
* Acting as point of contact for all trainees (Early Years and ITT) and school/delivery partner contacts to ensure a consistent and quality service is delivered.
* Monitoring, collating and analysis data in relation to school-based training experience through surveys from both mentors and trainees
* Respond to enquiries through various platforms including Freshdesk, Zendesk, email and phone calls
* Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
* Work with colleagues to document and improve processes
* Take ownership of and provide visibility into the progress towards KPIs
* Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
* Adhere to Best Practice Network and Supporting Education's policies and standards
* Any other duties as may be required

  • Be reliable, hardworking and professional
  • Have proven customer service-related experience
  • Possess an excellent customer service manner, both written and spoken
  • Have the ability to organise, plan and prioritise time and tasks effectively
  • Work well under pressure with the ability to deal with issues as they arise
  • Be highly competent using MS Office and Teams
  • Demonstrate accuracy and attention to detail
  • Highly numerate and literate
  • Creative, innovative and able to solve problems
  • 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
  • We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
  • From day 1, free life insurance covering up to x4 your salary.
  • We'll both add money into your pension pot after 3 months.
  • Get 25% off online learning resources for year 1 to GCSE with EdPlace.
  • Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.

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