Information Technology Service Delivery Manager
3 days ago
Role: Service Delivery Manager
Location: Nottingham
Salary: £50-£55K + Benefits
Immediate Start (No Sponsorship available for this role)
EMBS Talent is proud to be working with a fast moving tech enabled Nottingham based organisation to recruit a Senior IT Service Delivery Manager. This is an exciting opportunity to join a dynamic IT team, leading the charge in IT service delivery across a large and distributed workforce.
We’re looking for a talented and experienced IT leader who can inspire, develop, and drive service excellence in a growing, fast-paced environment.
About the Role
Our client’s IT Service Delivery team is at the heart of their operations, ensuring all users both office-based and remote have seamless IT support. You’ll lead a team of Helpdesk and Field Service Engineers, overseeing everything from continuous service delivery projects to rolling out cutting-edge desktop and server technology.
Reporting directly to the Head of IT, you’ll manage third-party suppliers, drive adherence to KPIs, and play a key role in shaping the future of IT services within the business. With planned investment in technology, this role offers significant opportunity for growth and development.
Key Responsibilities
- Lead and develop the IT Service Delivery team across two key locations.
- Manage all local and wide area networks, hardware, desktop applications, and M365 Intune environments.
- Deliver a robust IT support service to office and remote users, ensuring exceptional service quality.
- Collaborate with the IT Projects team to transition new initiatives into operational service.
- OversLee third-party supplier relationships, escalating issues where necessary.
- Develop and implement IT policies, processes, and procedures, ensuring compliance with cybersecurity best practices.
- Report against KPIs to drive continuous improvement and ensure service excellence.
About You:
We’re looking for a true people leader with a strong technical background and a passion for service excellence. Key attributes include:
- Proven experience in leading an IT service delivery team or function.
- Strong technical expertise, especially in M365 Intune environments, networking, and hardware.
- Excellent communication skills, with the ability to adapt to different audiences.
- A calm, resilient approach under pressure, coupled with sound decision-making skills.
- A passion for mentoring and developing team members.
- Flexibility and the ability to collaborate effectively with senior stakeholders.
Why Join?
Our client is committed to investing in their people and technology, creating an environment where you can thrive and make a real impact. This role offers scope for development and the chance to be part of a team that values innovation, collaboration, and excellence.
How to Apply
This role is being handled exclusively by Kelly Bradley at EMBS Talent. For a confidential discussion about the role or to apply, please contact Kelly directly
Applications are being reviewed on a rolling basis, so don’t delay—reach out today to find out more about this exciting opportunity
-
Information Technology Infrastructure Manager
3 weeks ago
Nottingham, UK, Nottinghamshire, United Kingdom Rebel Recruiters Full timeRole: IT Systems / Infrastructure ManagerSalary: Up to £60k Location: Nottingham – Office basedWe are looking for an experienced IT Systems / Infrastructure Manager to join a vibrant IT Team in Nottingham. As the IT Systems / Infrastructure Manager you will be the most senior IT person in the entire company and we are looking to you to bring a brand new...
-
Service Improvement Manager- Azure
3 weeks ago
Nottingham, UK, Nottinghamshire, United Kingdom Rethink Full timeService Improvement Manager- Azure3 month contract with a view to extendINSIDE IR35Immediate startNottingham- 5 days onsite per weekI am currently recruiting on behalf of a leading Retailer in Nottingham for a Service Improvement Manager to join an IT Data & Analytics Team.As Service Improvement Manager you will be responsible for day-to-day platform...
-
Project Manager
1 month ago
Worksop, UK, Nottinghamshire, United Kingdom Celeros Flow Technology Full timeFor over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.Celeros Flow Technology is...
-
Field Service Engineer, X-Ray
3 months ago
Nottingham, UK, Nottinghamshire, United Kingdom Fujifilm Healthcare UK Full timeFujifilm Healthcare is focused on becoming a company that can reinforce the advancement of human health through its offering of products and technologies, supporting the transformation taking place in the healthcare sector. Fujifilm Healthcare’s role in Europe involves a commitment to creating new clinical value and improving the medical environment by...
-
Contract Manager
3 days ago
Nottingham, UK, Nottinghamshire, United Kingdom EMBS Talent Group Full timeContract ManagerLocation Hybrid (Nottingham City Centre - Onsite for first 6 months) Salary: Up to £65,000 About the Role: I'm delighted to be partnering with a forward-thinking public transport technology business, to recruit an experienced Contract Manager. This is a unique opportunity to take ownership of a flagship contract with a major public...
-
Director of Project Management
3 days ago
Nottingham, UK, Nottinghamshire, United Kingdom Tempest Jones Recruitment Full timeDirector - Project ManagementNottingham (3 days in office/on site and 2 days at home)Competitive salary + benefitsCompany OverviewOur client is a global, innovative national real estate and infrastructure consultancy, with several offices who work with a variety of high-calibre and long-standing clients. They have some of the largest schemes in the area with...
-
Administrator
5 months ago
Nottingham, UK, Nottinghamshire, United Kingdom Matchtech Full timeProviding day to day store facing service, over the phone and on teams. The programme is plan, book and process store schedule of technology implementation into the stores. This is to ensure that our programme operates effectively enabling our Partners to focus on their customers.About the Role:Show a proactive approach to identifying issues. Work with and...
-
Customer Relationship Assistant
1 month ago
Nottingham, UK, Nottinghamshire, United Kingdom Shenzhen FirstUnion Technology Co.,Ltd. Full timeReports to: Division General ManagerJob Overview:We are seeking a proactive and detail-oriented Customer Relationship Assistant to support our Division General Manager in customer management, meeting organization, and the development of sales strategies. In this key role, you will assist in preparing meeting materials, recording meeting points, maintaining...
-
Customer Service Representative
4 weeks ago
Nottingham, UK, Nottinghamshire, United Kingdom RELOcruitment Ltd Full timeRELOcruitment are delighted to be working alongside an award-winning Removals & Storage Firm. They provide professional removals and storage solutions all over the globe.They are now looking for a Move Manager to join their busy team based in Nottingham.The ideal candidate will have strong Customer Service experience. Industry experience will be also be...
-
Legal & Contract Manager
1 month ago
Nottingham, UK, Nottinghamshire, United Kingdom EMBS Talent Full timeJob Title: Legal & Contract ManagerLocation: NottinghamSalary: Up to £55kWe’re looking for a Legal & Contract Manager to join a fantastic Nottingham-based technology business at the forefront of transport innovation. This role is critical in managing the legal and compliance aspects of large-scale technology contracts that drive the shift towards net-zero...
-
Business Development Manager
1 month ago
Nottingham, UK, Nottinghamshire, United Kingdom Alltruck plc Full timeReporting to the Head of Sales, the Rental Sales Manager will initiate and build strong trading partnerships with customer organisations which fit the Alltruck ‘ideal customer profile’ to maximise the benefit to both parties. Also responsible for ensuring that customers are properly introduced into Alltruck, by gaining a thorough understanding of the...
-
Product Manager
2 months ago
Nottingham, UK, Nottinghamshire, United Kingdom Sparta Global Full timeAbout the Role:We are looking for an experienced Product Manager ideally (2-4 years) to help our public sector client guide there product team and take ownership of the product portfolio. Reporting to the Head of Product, you will provide vision, leadership, and direction to drive success across our product ecosystem and within our local product community.As...
-
Platform Engineer
3 weeks ago
Nottingham, UK, Nottinghamshire, United Kingdom BJSS Full timeAbout UsWe’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.In the last 30 years we won several awards,...
-
Managed Service Team Leader
1 month ago
Nottingham, UK, Nottinghamshire, United Kingdom MHR Full timeAs a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. Software never stays the same and neither do we. We want our people to be part of a progressive organisation,...
-
Category Manager
3 days ago
Nottingham, UK, Nottinghamshire, United Kingdom Elevation Recruitment Group Full timeElevation Recruitment Group's Procurement & Supply Chain division are excited to be working with a leading Freight business in the search for a Category Manager into their team on a full time, permanent basis. The Category Manager will be responsible for maximising efficiency and contributing to business results as well as hold key responsibility for the...
-
Sports Programme Development Manager
3 days ago
Nottingham, UK, Nottinghamshire, United Kingdom Leisure People Recruitment Full timeSports Programme Development Manager - NottinghamUp to £44,000+ benefitsWe are looking for a Community Sports Programme Development Manager to manage and grow mass participation of gymnastics courses and programmes in a newly expanded gymnastics centre in the Nottingham area.We would love to hear from you if you have:Strategic leadership experience within...
-
Nordic Speaking Customer Service Team Leader
5 hours ago
Nottingham, UK, Nottinghamshire, United Kingdom Euro London Appointments Full timeJob Title: Nordic Speaking Customer Service Team LeaderSalary: £39,000 per annumLocation: Nottingham (Hybrid role)Contract: PermanentWe are looking for a dynamic and motivated Nordic Speaking Customer Service Team Leader to lead our client's team in Nottingham. This is a fantastic opportunity for an experienced professional who thrives in a leadership...
-
Senior Mechanical Engineer
3 weeks ago
Nottingham, UK, Nottinghamshire, United Kingdom Solutions Driven Full timeThe Role:We are seeking a Senior Mechanical Engineer to join our dynamic team, driving the development and enhancement of industrial-grade additive manufacturing systems. In this role, you will take a holistic systems approach to design, integrating mechanical, electrical, and software engineering expertise to create cutting-edge solutions that meet market...
-
Interim - Head of Procurement
3 days ago
Nottingham, UK, Nottinghamshire, United Kingdom Elevation Recruitment Group Full timeElevation Procurement & Supply Chain are delighted to be supporting an International Industrial Transport provider in the search and selection of an Interim Head of Procurement. A hybrid role, based within their Nottingham hub operation. A 12 month contract, with a few to moving to a permanent role. The Role:• To work towards a Procurement Centre of...
-
Area Manager
5 hours ago
Nottingham, UK, Nottinghamshire, United Kingdom Zachary Daniels Full timeArea Manager | Healthcare Retailer | £60 - 70,000 package Zachary Daniels is working together with a leading healthcare retailer to recruit for an Area Manager for a high performing and successful business. We want an Area Manager from a strong multi-site management background who can manage multiple locations and deliver results!As an established and...