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Managed Service Team Leader

2 months ago

Nottingham UK, Nottinghamshire, United Kingdom MHR Full time

As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learning paths for every employee to help you, and us, grow.

Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to support our customers’ people-related challenges across every vertical.

Looking for the place where you can belong? Join MHR and help us shape the world of work.


As a Payroll Team Lead you will be providing a professional and responsive Payroll service to customers both internally and externally by adhering to defined service level agreements and statutory requirements, ensuring accurate and on time payments. You will coach, develop and support the Analysts, in line with appropriate policies and procedures. Implementing process improvements and fostering a collaborative environment to improve payroll operations.

Job Responsibilities:

  • Supervise and lead the payroll team, providing guidance, training, and support.
  • Delegate tasks effectively to ensure all payroll processes are completed accurately and on time.
  • Ensure all BACS transmissions are completed in accordance with the payroll schedule and the procedure.
  • Support Payroll Manager with activities and resource planning.
  • Ensures all daily activities are resourced and escalate if necessary
  • Responsible for ensuring the provision of data to external providers including third parties, issuing authority’s and HMRC.
  • Assisting with balancing and reconciliation of payrolls and acting as a final sign off before issuing to the customer.
  • Monitors the daily schedule to ensure all tasks are completed and updated accordingly.
  • Support Analysts with complex queries and manual calculations.
  • To act as an escalation point for customers.
  • Manages behavioural and performance issues and escalates if necessary
  • Evaluate current payroll processes and identify areas for improvement and feeding into the overall automation and efficiency program.
  • Support with the implementation of new procedures, processes and systems to increase efficiency and accuracy ensuring the team are utilising and adopting change.
  • Participate in cross-functional projects and initiatives as needed.
  • Communicates and works effectively across the department and MHR.
  • Monitors team resourcing to ensure Service Levels are met.
  • Responds to customers in a timely and effective manner.
  • Monitors the quality of service and immediately implements actions to resolve any service issues.
  • Keeps up to date with software functionality.
  • A respect for confidentiality.

Management

  • Regularly reviews team and individual’s performance.
  • Identification of training needs and creation of personal development plans.
  • Actively participates in the recruitment, selection and retention process.
  • Conducts and documents check ins and performance reviews.
  • Takes appropriate HR action where performance does not meet acceptable standards.
  • Actively manages absence levels and conducts RTW interviews.

Professional

  • Adheres to the values and missions’ statement of Managed Services and reinforces the message with their reporting lines.
  • Ensure issues are escalated in an appropriate and timely manner.
  • Respond to customer communications as required.
  • Monitor and ensure adequate progression on time-critical issues.
  • Remain polite and professional to colleagues and clients.

Key Skills:

  • Payroll application
  • Relationship building
  • Customer Focus
  • Legislation application
  • Coaching and mentoring
  • People Management
  • Knowledge sharing
  • Active listening


Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

  • Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
  • 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
  • Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
  • Monthly employee recognition program and departmental awards
  • Referral bonus scheme of up to £2,000
  • Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
  • On-site subsidised restaurants offering a variety of fresh meals daily
  • Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.