![Yolk Recruitment Ltd](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Service Representative
1 month ago
Senior Customer Service Representative
Yolk Recruitment are partnered with a leading international company . The company is known for its innovative and sustainable packaging options, which are designed to protect and preserve the quality of products. If you are an experience Customer Service Representative looking for a new opportunity then keep reading to find out more.
About the Role
The successful candidate will be responsible for ensuring a positive customer experience by managing customer requests and issues efficiently and effectively. This role is based within our corporate division, reporting to the Customer Service Leader.
What You’ll Be Doing
- Order Management: Accurately enter customer orders and ensure all details, including pricing and documentation, are correct. Monitor open orders and proactively resolve any issues to meet customer expectations.
- Customer Communication: Provide consistent and effective communication with customers regarding order status, potential delays, and other relevant information. Use various media channels such as telephone and email to maintain clear and professional communication.
- Commercial Engagement: Actively listen to customer needs, identify opportunities, and generate leads for the sales team. Offer additional products where appropriate to meet customer requirements.
- Team Collaboration and Support: Work closely with line managers to accurately represent customer needs and assist with critical business processes. Step in for stretch assignments or in the absence of colleagues.
- Issue Resolution and Escalation: Address customer complaints and issues promptly, escalating as necessary and applying corrective actions. Participate in projects and workshops to improve customer service processes.
- Mentoring: Guide and support Junior Customer Service Representatives, ensuring thorough training and continuous development.
Essential Skills
- Education: Bachelor’s degree in Business Administration or International Trade.
- Technical Skills: Proficiency in SAP and/or E1, Salesforce, and Microsoft Office Suite. A solid understanding of finance, supply chain, and production processes is essential.
- International Trade Knowledge: Familiarity with Incoterms, payment terms, transport logistics, and letters of credit.
- Communication: Excellent written and verbal communication skills in the local language and proficiency in English.
- Competencies: Strong attention to detail, proactive problem-solving skills, ability to work under pressure, multitasking, and a strong customer focus. A cooperative team player with a willingness to share knowledge and mentor others.
Additional Information
Occasional travel may be required to visit customers, attend meetings, or participate in trade shows.
Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange.
Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
-
Customer Service Representative
1 month ago
Caerphilly, Wales, Wales, United Kingdom Yolk Recruitment Ltd Full timeCustomer Service AdvisorYolk Recruitment are partnered with a leading global company that specialises in Biotech. They are looking for a Customer Service Advisor which will be involved with the procurement side of the business.The role is based within the Operations team and offers a competitive salary of £25,000 plus a comprehensive benefits package and it...
-
Spanish Speaking Customer Service
3 weeks ago
Newport, Wales, Wales, United Kingdom Focus Resourcing Limited Full timeWe are looking to recruit due to growth for our established company based in Newport an experienced Customer service executive who can also speak fluent Spanish. The role will be working in a small team of established customer service executives and will be dealing with clients queries from initial phone call through to resolution. We are ideally looking for...
-
Customer Service Representative
3 weeks ago
Cardiff, Wales, Wales, United Kingdom Pyramid Consulting, Inc Part timeRole: Customer Service Representative.Language: Norwegian & Finnish-Any one out of 2 with at least C1 proficiency.Office location: Cardiff, United Kingdom.Work Mode: Remote/Hybrid/ Onsite. Onsite and Hybrid are preferred. Pay Rate - £30,000 p/a + Employment Benefits.Note: Apply if you are fluent speaker of any of mentioned language.Educational /...
-
Senior Mechanical Design Engineer
6 days ago
Newport, Wales, Wales, United Kingdom SII Group UK Full timeWe are ramping up our programme support and working closely with our customer in the aerospace industry. We're searching for Senior Mechanical Design Engineers to join our team!Design and improve aircraft products.Manage teams working on aircraft product designs.Lead mechanical design team and act as the primary communication point with customers and...
-
Account Manager
2 months ago
Newport, Wales, Wales, United Kingdom Niche Recruitment Ltd Full timeAre you an experienced Sales professional with a passion for building relationships? Are you looking for an opportunity to earn substantial commission and career development? If so, we have the perfect role for you! We’re seeking a highly motivated Media Sales specialist and result-orientated individual to join our client who provides comprehensive Digital...
-
Apprentice Customer Service Advisor
1 month ago
Cardiff, Wales, Wales, United Kingdom EE Full timeWhere: EE CardiffFull time: PermanentSalary: £20,280 per yearHourly Rate : £10.40Start Date: 21st October 2024The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your...
-
Lease Administrator
1 week ago
Newport, Wales, Wales, United Kingdom Vantage Data Centers Full timeABOUT VANTAGE DATA CENTERSVantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.Vantage Data Centers powers, cools, protects, and connects the technology of the world’s well-known hyperscale’s, cloud providers and...
-
Senior Finance Recruiter
3 months ago
Cardiff, Wales, Wales, United Kingdom Robert Half Full timeWho we are and what we do:Robert Half is evolving.Our mission is to positively change people's lives by finding them the right job and helping companies grow by recruiting the right team.We foster a positive, inclusive work environment, designed to fuel your career. We aim to help you thrive, feel valued, fulfilled in your role and proud to be a part of...
-
Service Delivery Manager
2 weeks ago
Cardiff, Wales, Wales, United Kingdom IntaPeople Limited Full timeIT Service Delivery Lead / Manager - initial fixed term contract - current secondment until June 2027 Location: Cardiff (hybrid - approx 2-3 days p/week onsite£55-65k & great benefits, 11% pension, annual uplift, cost of living increase, bonus & standby payments We’re looking for an experienced IT Service Delivery Lead to join our team on a temporary...
-
General Manager, Sales UK
2 months ago
Newport, Wales, Wales, United Kingdom Dextra Group Full timeResponsible for driving growth, managing resources, and ensuring the successful execution of our strategic goals within the region. The General Manager, Sales UK will lead a team of professionals, build strong relationships with key stakeholders, identify market opportunities, develop and execute sales strategies, monitor activities, and enhance the...
-
Technical Services Manager
3 months ago
Wrexham, Wales, Wales, United Kingdom Oscar Mayer Group UK Full timePurpose of the RoleTo ensure the site has documented technical systems that meet customer expectations and provide a platform for training and support the food manufacture operations team.To drive compliance and continuous improvement in core technical disciplines: Quality manual system managementInternal audit complianceComplaint reductionEnvironmental and...
-
Senior Marketing Manager
3 months ago
Cardiff, Wales, Wales, United Kingdom Artis Recruitment Full timeSenior Performance Marketing ManagerB2BSouth Wales . Hybrid 3 daysUp to £65k plus benefits Are you an accomplished marketing leader itching to step into a transformative role? Are you tired of being micro-managed and crave independence within a “hands off” culture, where you will have the freedom to innovate and execute a strategic vision?Our client a...
-
Customer Team Leader
2 weeks ago
Newport, Wales, United Kingdom Co-op Full timeClosing date: 03-09-2024 Customer Team Leader Location: 6061 Rogerstone - Tregwilym Road, Jubilee Park, Rogerstone, NP10 9EJ Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, 12 month temporary contract, part time Working pattern: Varied shifts including early mornings (from 5:30am), afternoons, late evenings (until 10pm) and...
-
Audit Manager
2 weeks ago
Newport, Wales, Wales, United Kingdom Brook Street Full timeBrook Street are working with a well established client based in Marshfield. Due to the steady growth in business they're looking to raise the head count with Audit and Accounts professionals. The ideal candidates would live locally, have experience in external auditing and have their own transport. Duties and Responsibilities:Deliver high-quality audits...
-
Senior Planner
2 weeks ago
Cardiff, Wales, Wales, United Kingdom Skilled Careers Full timeSenior Planner - Up to 120K + Package£200m Concert Hall - CardiffRole We are recruiting for a Senior Planner to join our UK Build Division in the Cardiff. You will support the management team with the planning and programming of the design, procurement and construction activities associated with the works. To lead the programme and planning management for...
-
Senior IT Engineer
1 week ago
Caerphilly, Wales, Wales, United Kingdom Identify Solutions Full timeSenior IT EngineerCaerphilly / Hybrid - 2 days WFHUp to £45,000 per annum DOE Ready to join a team that values technical expertise and customer service excellence? About you:Someone reactive and proactive in their technical supportCan help and mentor junior 1st and 2nd line engineers with ticket escalations and technical progression.Contribute to the...
-
Customer Support Specialist
3 weeks ago
Cardiff, Wales, Wales, United Kingdom PRACYVA Full timeRole: Customer ServiceLanguages: Norwegian and Finnish languagesDuration: 6-month FTCEducational / Professional Qualification • Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems • Previous...
-
Commercial Officer
1 month ago
Newport, Wales, Wales, United Kingdom Venesky Brown Full timeVenesky-Brown’s client, a public sector organisation in Newport, South Wales, is currently looking to recruit a Commercial Officer for an initial 3 month contract on a rate of £250/day Inside IR35. The post is mainly a remote role, with office attendance required once a month. Responsibilities:- Helps support the development and implementation of...
-
Customer Solutions Technician
4 weeks ago
Cardiff, Wales, Wales, United Kingdom Johnson Controls International Full timeWhat you will doCustomer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer...
-
Customer Support Specialist
3 weeks ago
Cardiff, Wales, Wales, United Kingdom Pyramid Consulting, Inc Full timeJob Title – Customer Support Specialist Location- 100% REMOTEDuration- 6+ months Fixed Term ContractJob Description:Educational / Professional QualificationNear native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the...