Technical Services Manager

1 week ago


Wrexham Wales, Wales, United Kingdom Oscar Mayer Group UK Full time

Purpose of the Role

To ensure the site has documented technical systems that meet customer expectations and provide a platform for training and support the food manufacture operations team.


To drive compliance and continuous improvement in core technical disciplines:

  • Quality manual system management
  • Internal audit compliance
  • Complaint reduction
  • Environmental and product micro reduction


Key Responsibilities

  • Maintain and develop site quality systems that satisfy customers and 3rd party audit requirements, and would be capable of meeting a due diligence defence.
  • Manage the internal audit system ensuring audits are carried out to the agreed schedule.
  • Manage the complaint and microbiological reduction strategies, driving initiatives and engagement across multi-functional teams.
  • Ensure full compliance to all current and new site customer codes of practice by leading systematic reviews and drive changes to meet requirements.
  • Maintain and develop requirements to obtain chain of custody certifications i.e., RSPO, MSC etc.
  • Manage the technical services team. Set objectives and team and individual KPI’s.
  • Manage the graduate and industrial placement program.
  • Work alongside the technical manager to drive overall site technical compliance.


Skills & Attributes

  • Good organisational skills and communication skills
  • To always adhere to company values
  • To be punctual and accurate
  • As a representative of the company to perform duties in a professional, timely manner and complying with relevant timetables
  • To be proactive, constantly looking for new and better ways to perform your duties
  • To communicate problems and ask assistance from your manager as required
  • To be courteous and to treat others as you would like to be treated yourself
  • To be part of the team
  • Confidentially of company information
  • Be aware and comply with company policy on health and safety and food safety
  • To highlight any issues which could compromise an employee’s personal safety or risk


Knowledge & Experience


  • Degree or equivalent in a food related discipline.
  • Knowledge of BRC standard, customer codes of practice and relevant chain of custody standards.
  • A good understanding of microbiological standards, GMP & GHP.
  • Quality experience within quality assurance in the food sector

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