Beauty Advisor

7 days ago

London, UK, United Kingdom 111SKIN Full time

Role: Skincare Specialist

Department: Retail

Reports into: Assistant/Account Manager

ABOUT US

Developed by renowned Harley Street cosmetic surgeon, Dr Yannis Alexandridis, 111 SKIN is a potent combination of surgical expertise, innovative formulations and a deep understanding of skin’s 3D healing process.

Originally created to help his patients’ skin heal after surgery, the brand focuses on pioneering solutions for specific skincare concerns and delivers clinical results. Believing in prevention – not intervention, each specially created product is inspired by Dr Yannis’ medical observations and extensive knowledge to ensure that the complexion is truly transformed.

In just 5 years, the brand has expanded to over 40 products with 5 ranges and has become a staple with celebrities, supermodels, make-up artists and beauty editors. Now stocked internationally with retailers such as Harrods, Harvey Nichols, Space NK, Joyce Beauty, Mecca, Net-A-Porter, Barneys, Violet Grey and many more, 111 SKIN inhabits a niche, luxury space within the growing skincare market.


ABOUT YOU

The Retail Team is responsible for delivering the highest level of service ensuring customers enjoy a positive experience while shopping at all the 111SKIN counters. The team is essential to 111SKIN as they are who will be interacting daily with customers therefore, act as brand ambassadors and should represent the values and behaviours of 111SKIN leaving a positive impression. While doing so the team also leverage all opportunities to promote the brand and build brand awareness increasing the number of returning and new customers. They are essential in portraying the strong story behind each product and the journey 111SKIN has been on to draw customers in and educate them on the brand.

As a Skincare specialist, you will be responsible for presenting, promoting, and selling a wide range of beauty products while helping meet sales goals through building long-lasting relationships with customers. In addition, you will be responsible for advising clients and providing consultations on their skin health with the overall goal of improving the health and appearance of their skin and offering recommendations of which 111SKIN products or service can help fulfil their needs.



WHAT YOU’RE HERE TO DO


Your key responsibilities are;


Client Relationships

Build your own database of clients, ensuring you keep up to date with their preferences, aftercare needs and regimens.

Build strong relationships with the department stores personal shoppers, providing them advise on 111SKIN products

Present, promote and sell 111SKIN products to customers

Provide excellent sales service to ensure high levels of customer satisfaction

Play a vital role in making the retail experience at 111SKIN a positive experience

Create retail theatre to attract and entice customers, incorporating the journey of the brand as a story whilst engaging with customers

Communicate regularly with the floor manager to ensure they are kept up to date with any changes



Strategy and Commercial Awareness

Provide feedback to the Assistant/Account Manager on customer feedback expressed about the brand and help use these to transform into actionable development points

Stay on top on new trends and developments within the skincare industry and share this with the team and customers


Delivery

Greet and receive customers in welcoming manner

Offer help and provide direct assistance to customers while providing a luxury service to all customers attending to the unique and individual shopping needs of each customer

Works towards agreed sales targets and outcomes

Wrap and bag merchandise for customers in a presentable manner

Responsible for taking payments and financial transactions – opening and closing the till

Work independently and as a team to ensure all customers are responded to quickly

Day to day organisation and running of the counter, ensuring it is continuously re-stocked and presented well

Ensure all deliveries are unloaded, neatly unpackaged and stored in a safe place

Clean all surfaces throughout and after the working day to maintain high hygienic standards

Provide advice to customers on the different products, considering their skincare type and compatibility to determine the right treatment for them, providing them with detailed information about the different features and characteristics of each product

Responsible for taking payments and financial transactions – opening and closing the till

Provide mini treatments using the products for customers and advise them on how best to use each product

Keep up to date records of sales and customer profiles with the strictest confidentiality

Promote brand loyalty cards or other incentives

Be aware of any leakages to reduce any chance of accidents


Business Development

Cross sell products and services to customers

Upsell when appropriate, promoting current sales or promotions

Actively research and keep up to date with the latest beauty trends, demonstrating product knowledge and understanding


People

Maintain a commitment to 111SKIN’s sales processes, values and behaviors

Actively participate in training sessions and contribute to aid your own development

Foster good relationships with other Sales and Skincare Specialists

Provide regular updates to the Account/Assistant Manager on the day-to-day activities of the counter



Undertake any other task, deemed to be appropriate to this role, as directed by a member of the Management Team or Board.


WHAT YOU NEED TO KNOW

The Skincare Specialist is expected to have the following skills and knowledge:

Proven customer service skills with a positive attitude

Knowledge of skincare and relating health issues

Hands-on experience with beauty trends and application methods

Experience is a sales position

Self- motivated to learn and develop your product knowledge and industry learning

Should enjoy teaching clients about methods to improve their skins appearance

Beauty therapist qualification is desirable

Ability to work flexibility

NVQ level 2 facial essential

NVQ level 3 facial desirable

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