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Service Scheduler

2 months ago

UK, UK, United Kingdom Mitsubishi Electric Full time

Field Service Scheduler:


Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?


Office Location: Trafford Park, Stretford, Manchester, M41 7LY - with Hybrid working


About us:


We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"


Role summary:


This role is responsible for supporting customers & colleagues in all aspects of Service and Maintenance administration and site visit scheduling.

Your work will play a key role in achieving our aim in becoming truly customer centric, ensuring the best experience for our customers.

You will be able to directly influence the customer journey and your feedback will help to shape the future vision for the customer experience, working in collaboration with all Service and Maintenance regions to ensure an industry leading customer experience.


Skills/Responsibilities:


  • Raise Sales Orders within SAP and work orders within Field Service to enable scheduling of engineers
  • Raising of invoices for completed works, ensuring all invoicing forecasts and targets are met
  • Forecasting of expected monthly invoicing to enable accurate forecasting vs targets figures
  • Scheduling of engineers to ensure that all customers work is completed in a timely manner
  • Prioritisation of scheduled and unscheduled visits to manage customer and internal expectations
  • Raise Purchase Orders for materials, parts and sub-contractor labour
  • Collaborate with internal departments including Credit Control, Warranty and Central Plant Sales to assist and promptly rectify any issues as they arise.
  • Provide support to other regions as and when required


In return for your commitment, we will offer you some fantastic benefits:


  • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
  • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
  • Pension.
  • Life Assurance.
  • Group Income Protection Scheme.
  • Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
  • Access to Mitsubishi’s very own discount platform.
  • Colleague Referral Scheme.
  • Holiday Buy.
  • Long Service Awards.
  • Cycle to Work Scheme.
  • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
  • Employee Assistance Programme including additional services Eldercare & Best Doctors.


Equality and Diversity:


As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.