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Technical Business Analyst

2 months ago

Manchester MAN M AP, Manchester, United Kingdom NatWest Full time

Join us as a Technical Business Analyst

  • Take on a critical role supporting the bank to achieve customer advocacy by eliciting and understanding the internal and external customer needs
  • You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
  • It’s a great chance to hit the ground running, take advantage of our development opportunities, and advance your career
  • This is a remote-first role, so you’ll spend most of your time at home, working with your team digitally and coming into the office twice a month when you need to collaborate closely with your colleagues
  • There may also be a requirement for you to attend and support at workshops

What you'll do

In your new role, you’ll be producing business requirements to inform future state design, supporting teams in understanding the requirements and their linkages to the overall domain strategy. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.

You’ll also be:

  • Capturing, validating and documenting business and system requirements and making sure that they’re in line with key strategic principles
  • Interacting with customers, key stakeholders and the team to obtain and document functional and non-functional needs
  • Analysing existing system documentation to summarise existing system functionality as it relates to the work at hand
  • Supporting the identification of team priorities based upon feedback from the customers, key stakeholders and the team
  • Working with bank technology on design and build of technical solutions
  • Supporting projects with data analysis to ensure data is in line with bank standards

The skills you'll need

You’ll need to hold an appropriate business analyst certification, and be proficient in understanding and communicating technical concepts, such as databases, software architecture, system integration and software development life cycle. Additionally, you’ll have an analytical mindset, with the ability to analyse and interpret data to derive insights and better inform decision making, along with strong organisational skills and the ability to prioritise your work.

You’ll also need:

  • Experience designing and delivering customer relationship management (CRM) solutions
  • Experience of applying business analysis tools and techniques
  • A good understanding of Agile values, principles and methodologies with experience of working within an Agile environment
  • Good communication skills, with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
  • Good collaboration and stakeholder management skills
  • The ability to identify problems, analyse root causes and propose effective solutions