Front Desk Duty Manager

1 week ago

Edinburgh EH, Edinburgh, United Kingdom Virgin Hotels Edinburgh Full time

Who we are:

We love what we do and what we do is important We believe that everyone should leave feeling better this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.

Why work with Virgin Hotels:

Because it is fun, of course But we appreciate that fun isnt always enough what else is in it for you?

  • A day off for your birthday
  • Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate
  • Generous family friendly policies and allowances
  • Teammate discount at Virgin Hotels and 20 other Virgin brands
  • Training and development including apprenticeships
  • Teammate meals provided
  • 4 x your salary life assurance policy
  • Employee Assistance Program and Company sick pay

Your mission:

Should you decide to accept it

You dont need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need a Duty Manager who can help us get there.

You will be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience

The Nitty-Gritty:

What exactly you will be doing

  • Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
  • Be the champion of maintaining the Virgin Tone of Voice, culture & level of standards. Teach the Junction team to also embody the TOV in all guest interactions.
  • Cultivate a team of personable, genuine and sharp individuals to make up the Junction department. Hold members accountable to operating standards and the Virgin culture.
  • Training, training, training And more training Did we mention you might be training?
  • Use excellent communication skills with guests and staff including verbal, written and body language.
  • Learn and teach knowledge of all front office technical systems (HMS, Guestware, Rapid Response, GoConcierge, etc).
  • Assist Rooms team by providing support in the various positions: GSA, Bellman, Doorman, YES Agent and Reservations Agent.
  • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
  • Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
  • Maintain time edits for Junction team and coordinate PTO requests with payroll processing.
  • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
  • Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.

Background must-have:

  • Degree in Hotel management is preferred
  • Minimum of two years of Front Office supervisory experience.
  • Ability to compute accurate mathematical calculations.
  • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
  • Proficient computer knowledge.
  • Current right to work in the UK

We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer


AMRT1_UKCT

  • Front Desk Coordinator

    3 days ago

    Edinburgh, Edinburgh, United Kingdom Surgeons Quarter Edinburgh Full time

    At Surgeons Quarter Edinburgh, we are seeking a highly skilled and enthusiastic Front Desk Coordinator to join our dynamic Front Office team.We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. The successful candidate will have the opportunity to work in a fast-paced environment with a dedicated team of professionals who...

  • Front Desk Lead

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Delta Hotels Edinburgh Full time

    We are seeking a Front Desk Lead to join our team at Delta Hotels Edinburgh. As a lead, you will be responsible for supervising and coordinating the front desk operations, ensuring that every guest receives exceptional service and support.Detailed knowledge of hotel operations and management principles is required for this role. If you enjoy delivering...

  • Front Desk Associate with Food and Beverage Responsibilities

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    As a Front Desk Associate at Residence Inn by Marriott Edinburgh, you will be part of a team that thrives on delivering exceptional guest experiences. With spacious suites featuring full kitchens, our associates provide service with a human touch to business and leisure travelers alike. Our hotel is well-suited for long-term stays, making it an ideal choice...

  • Front Office Manager

    2 months ago

    Edinburgh, EH1, Edinburgh, United Kingdom Balmoral Hotel Full time

    Why join us at Rocco Forte Hotels? At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivaled service, and most importantly, to grow in their careers. As a member of The Balmoral team, you will also enjoy a fantastic range of perks, benefits, and rewards including: 29 days holiday per annum...

  • Front Desk Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Hiring for Front Desk RepresentativesWe are seeking highly skilled individuals to join our team as Front Desk Representatives at Sonder.As a Front Desk Representative, you will be responsible for handling all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever...

  • Hotel Front Desk Associate

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Threadneedles Hotel Full time

    As a Hotel Front Desk Associate at Threadneedles Hotel in Edinburgh, you will have the opportunity to provide exceptional service to our guests, ensuring a seamless and welcoming experience from check-in to check-out.Role OverviewThis role is ideal for an individual who enjoys interacting with people, handling multiple tasks simultaneously, and working in a...

  • Assistant Front Desk Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Malmaison Full time

    Key ResponsibilitiesThe ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to work well under pressure. Key responsibilities include:Managing the front desk and ensuring efficient check-in and check-out processesProviding exceptional customer service and resolving any guest complaints or issuesMaintaining accurate...

  • Front Desk Coordinator

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Hotel Du Vin Full time

    We are seeking a Front Desk Coordinator to join our team at Hotel Du Vin. The ideal candidate will be friendly, passionate and energetic, with excellent communication skills.Key Responsibilities:Welcome guests and respond to inquiries in a professional and courteous mannerManage front desk operations, including check-in/check-out procedures and room...

  • Front Desk Coordinator

    3 days ago

    Edinburgh, Edinburgh, United Kingdom Mount Royal Hotel Edinburgh Full time

    We are looking for a skilled Front Desk Coordinator to join our team at Mount Royal Hotel Edinburgh. This is an exciting opportunity to work in a fast-paced environment and contribute to delivering exceptional customer experiences.The successful candidate will be highly organized, have excellent communication skills and be able to work well under pressure....

  • Front Desk Host

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Mount Royal Hotel Edinburgh Full time

    We are looking for exceptional individuals with a passion for delivering outstanding customer service to join Mount Royal Hotel Edinburgh as a Front Desk Host.As a Front Desk Host, you will:Provide a warm and welcoming experience for our guestsDemonstrate full knowledge of our products and services to deliver exceptional resultsEnsure efficient completion of...

  • Front Desk Associate

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    Job DescriptionWe are looking for a dedicated and enthusiastic Night Auditor to join our team at Residence Inn by Marriott Edinburgh. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our hotel during overnight hours.About the PositionYou will be working closely...

  • Front Desk Operations Coordinator

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time

    About This RoleWe are looking for an organized and detail-oriented Night Supervisor to join our front desk team. As a key point of contact for guests during night hours, you will be responsible for ensuring a smooth and efficient check-in/check-out experience.Key Responsibilities:Manage guest queries and resolve issues promptly.Conduct nightly audits and...

  • Front Desk Supervisor

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sheraton Grand Hotel & Spa, Edinburgh Full time

    Your RoleWe offer a competitive salary of £30,000 - £40,000 per annum, depending on experience, plus free meals while on duty. You will be responsible for supervising the reception team, ensuring seamless operations, and delivering exceptional customer experiences. Your skills will include excellent communication, organizational, and leadership abilities,...

  • Front Desk Ambassador

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sonder Full time

    About the RoleAs a Front Desk Ambassador, you will be responsible for guiding guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.You will communicate with guests in-person and through digital communication systems to anticipate and address their needs,...

  • Front Desk Team Member

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Frasers Hospitality Full time

    About UsFrasers Hospitality is a leading hospitality company in Edinburgh's historic Old Town, offering a range of services to our guests.We are seeking a Front Desk Agent to join our team as a Receptionist and Guest Services Professional. This is a full-time position with a competitive salary of 24,856.00 per annum, paid on a 40-hour contract.The ideal...

  • Front Desk Operations Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time

    About the JobWe are seeking a highly skilled and ambitious individual to fill the role of Front Desk Operations Manager at Klarent Hospitality Limited.This is an exceptional opportunity for someone passionate about delivering outstanding customer experiences and committed to growing and developing their skills within our hospitality brand portfolio.Job...

  • Front Desk Coordinator and Support Assistant

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Reed Full time

    About Our Client">We are a globally recognised professional services business seeking a skilled Receptionist to join our Operations team in Edinburgh. As a key point of contact for clients and visitors, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.Job Description">This role involves...

  • Front Desk Associate

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom AccorHotel Full time

    Job Title:Front Desk Associate - Novotel Edinburgh CentreCompany Overview:AccorHotel is a global hospitality leader dedicated to creating meaningful connections with our guests. As a Front Desk Associate at Novotel Edinburgh Centre, you will be part of a team that strives to deliver exceptional service and exceed guest expectations.Estimated Salary:£19,000...

  • Assistant Front Desk Lead

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time

    About UsThe Caledonian Edinburgh is a dynamic and innovative hospitality group with a passion for delivering exceptional guest experiences.We are committed to providing opportunities for our employees to grow and develop their careers, and we're seeking an experienced and customer-focused Assistant Front Desk Manager to join our team.We are offering a...

  • Welcome Desk Agent

    1 month ago

    Edinburgh, EH1, Edinburgh, United Kingdom Hesketh James Recruitment Full time

    EXPERIENCED WELCOME HOST REQUIRED (40 Hours)STATE-OF-THE-ART COMMERCIAL WORKSPACE PROPERTYLocation: Edinburgh City CentreSalary: £28,000 + BENEFITS & THE OPPORTUNITY TO WORK FOR AN EXCITING WELL-RESPECTED COMPANYSTRONG PROGRESSIVE OPPORTUNITIESMONDAY TO FRIDAY HOURS!A forward thinking company who are excellent at creating modern workspace properties and who...