Italian Speaking Technical Support

1 month ago

UK, UK, United Kingdom PTW Full time
Title: Technical Support

Location: Remote

Contract: 3 Month FTC

Hours: 9-6, Monday - Friday

Salary: £11.44 ph

Overview

As Techincal Support, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master You would be communicating in the language you are applying for, and English.

What you'll be doing:

  • Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
  • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example)
  • You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers
  • Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality
  • Working with your colleagues across the wider global customer community to identify any trends in any customer queries

Requirements

What we're looking for:

  • Fluency in Italian & English, particularly reading & writing
  • Excellent attention to detail, strong communication skills, and knowledge of Computers
  • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
  • A logical, methodical approach with good analytical and problem-solving skills
  • Excellent observation and attention to detail skills with patience, perseverance, and good concentration
  • Experience in playing consoles and or PC gaming advantageous
  • Be comfortable discussing technical faults/issues relating to game consoles/PCs
  • Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support
  • Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time
  • All candidates should possess a desire to help, support and provide the best customer experience possible

PC requirements:

  • An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally
  • A minimum of 4 GB RAM memory
  • Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS
  • An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old
  • A screen with at least a 1080p Full HD display. External monitors are acceptable
  • A (smart)phone usable for two-factor authentication that runs at least:
  • Android 9 or newer
  • Apple iOS 15 or newer
  • Your own Webcam, Headset and Laptop/PC
  • Your own separate and private working area with a comfortable table and chair.

Benefits

What we offer:

  • You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world
  • Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages
  • A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish
  • Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world
  • Learn as you work and be part of something real that changes the face of gaming - forever
  • Working with a global multi-lingual workforce with superb training and promotion and progression opportunities

Who We Are

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW

  • Administrator with Fluent Italian

    2 days ago

    UK, UK, United Kingdom Val Wade Recruitment Full time

    Italian speaking Client Administrator, Investment Company, Permanent, £26k to £29k.Our client is seeking an Administrator with fluent Italian to join their Client Services team.This is a client facing role and as such you should have excellent administration skills, confident communication skills and be able to prioritise conflicting deadlines. Full...

  • French/ Italian speaking Investment Associate, European Mid Cap Private Equity Fund

    4 days ago

    London, UK, UK, United Kingdom Greenwich Partners Full time

    We are now working with an exciting mid cap private equity fund based in London. They have an exceptionally successful team with a great track record in investing and exiting private equity deals in Europe.They now want to hire a French or Italian speaking associate to their London team. The role:Active member of the investments team working on the whole...

  • Mandarin Speaking Technical Support Engineer

    4 days ago

    UK, UK, United Kingdom KE Technology Full time

    Want to be a part fast-paced fintech company building travel solutions for?! Looking for an opportunity to be valued and the chance to excel further as a 24/7 Technical Support Look no further!We essentially help our end customers use a multitude of services across an array of complexity in as easy a manner as possible. We are expanding the platform of the...

  • Recruiter (Italian Speaking Day Rate Contractor) Korn Ferry and Sanofi Consumer Healthcare

    2 weeks ago

    UK, UK, United Kingdom Korn Ferry Full time

    The RoleKorn Ferry are looking for an Italian speaking Senior Recruiter to join us on a contract basis on one of our exciting client accounts Sanofi.Sanofi is an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives.As a Senior Recruiter your focus will be on partnering with various stakeholder...

  • Service Desk Analyst

    4 weeks ago

    UK, UK, United Kingdom Insight Global Full time

    Insight Global is seeking a Service Desk Analyst who is fluent in Italian to join our telecommunication client in Livingston, Scotland. This individual will be responsible for first line of support for inbound user tickets - addressing, escalating, and resolving tickets in a timely manner using ServiceNow ticketing system. The Analyst will be working with...

  • German Speaking Technical Consultant

    1 month ago

    UK, UK, United Kingdom 83zero Full time

    83zero is partnering with a growing IT Solutions Provider that is looking for German Speaking IT professionals who are interested in joining their Technical Pre-Sales Consultant team on a remote basis in the UK. Our client is an independent organisation, who specialise in providing IT solutions across the world.We’re looking for individuals from a...

  • German Speaking Technical Consultant

    4 weeks ago

    UK, UK, United Kingdom 83zero Full time

    83zero is partnering with a growing IT Solutions Provider that is looking for German Speaking IT professionals who are interested in joining their Technical Pre-Sales Consultant team on a remote basis in the UK. Our client is an independent organisation, who specialise in providing IT solutions across the world.We’re looking for individuals from a...

  • Italian Speciality Chef

    2 weeks ago

    London, UK, UK, United Kingdom Aramark UK Full time

    Are you passionate about food? Do you want to cook food with soul?We are looking for an Italian Speciality Chef to bring flavours from around the world as well as a wealth of knowledge and experience!We are working with a corporate company based in Battersea. You will be working with fresh produce in a corporate kitchen equipped with high-end restaurant...

  • Synopsis Writer

    1 month ago

    London, UK, UK, United Kingdom Aquent Full time

    Job Title: Synopsis Writer - Italian languageClient Location: London / UK RemoteStarting: ASAPSalary/Pay Rate: up to £45 per hour (PAYE)Hours: Full-timeDuration: 3 monthsOur client seeks a versatile and deadline-driven writer to join the Creative Writing Strategy team. In this role, you’ll help our client's members navigate a sea of content by...

  • Technical Support Manager

    1 month ago

    UK, UK, United Kingdom Loftware Full time

    A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.About us:Loftware is the world’s largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. Maintaining a global presence with offices in US, UK,...

  • Technical Support Manager

    4 weeks ago

    UK, UK, United Kingdom Loftware Full time

    A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.About us:Loftware is the world’s largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. Maintaining a global presence with offices in US, UK,...

  • Customer Service Coordinator

    4 weeks ago

    UK, UK, United Kingdom BMS Performance Full time

    · Innovative global manufacturer with great product pipeline.· Diverse organisation.· Great culture and well-established global company.· Continually growing organisation.· Excellent company benefits.· FTC Mat Cover Role for 14 months· 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues to succeed...

  • Technical Consultant

    1 month ago

    UK, UK, United Kingdom Loftware Full time

    A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.Role Description:The Technical Consultant is responsible for a variety of roles in Service Delivery including solution design, technical implementation, application / business rules configuration, deployment, training and documentation as a...

  • Technical Consultant

    4 weeks ago

    UK, UK, United Kingdom Loftware Full time

    A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.Role Description:The Technical Consultant is responsible for a variety of roles in Service Delivery including solution design, technical implementation, application / business rules configuration, deployment, training and documentation as a...

  • BGC Trainee Broker

    1 month ago

    London, UK, UK, United Kingdom BGC Group Full time

    There is an entry level opportunity at BGC European Gas desk in our London office. This is an exciting and dynamic opportunity to be part of highly experienced team. BGC Group is a leading global brokerage company servicing the financial and real estate markets, based in Canary Wharf, London. We are experts in our fields, agile and dynamic in our approach,...

  • Technical Support Engineer

    2 days ago

    UK, UK, United Kingdom Applause IT Recruitment Full time

    Technical Support EngineerLocation: ManchesterApplause IT are hiring for a Technical Support Engineer for a leading manufacturer in the security market, known for its Door Entry, Access Control, CCTV, Home Automation, Intruder Alarm, and Fire Alarm systems. With over 66 years of experience, their products are sold in over 90 countries worldwide through an...

  • Technical Support Engineer

    2 days ago

    UK, UK, United Kingdom NST Recruitment Limited Full time

    OverviewYou have the chance to work for a global IT Managed Services business that supplies IT consulting, technical and support services, to a global portfolio of clients consisting of household brand names, including Fortune 100 companies. They operate in over 70 countries, have 25,000 + staff members, and received an award for the Clarivate Top 100 Global...

  • Technical Specialist

    2 weeks ago

    UK, UK, United Kingdom UNITED CAPS Full time

    For our Sales & Marketing Department, we are recruiting our Technical Specialist to provide technical support for our customers, local sales team and the other internal stakeholders (Plants).Reporting to the Head of customer Technical Support, the Technical Specialist based in the UK will be responsible for:Maintain the relationship with customers with high...

  • Senior Technical Support Engineer

    4 days ago

    UK, UK, United Kingdom 83zero Full time

    83zero is working with a leading SaaS vendor who is expanding it’s Enterprise Technical Support Engineering team!Our client is looking for technical troubleshooters who come from a software support background, who love solving problems.Your Responsibilities Respond to customer inquiries and technical problems through web portal, live sessions, and...

  • Customer Technical Support Manager

    1 month ago

    UK, UK, United Kingdom UNITED CAPS Full time

    For our Sales & Marketing Department, we are recruiting our Customer Technical Support Manager (CST Manager) to provide technical support for our customers, local sales team and the other internal stakeholders (Plants).Reporting to the Head of CTS, the CST Manager based in the UK will be responsible for:Maintain the relationship with customers with high...