Microsoft Dynamics Delivery Manager

2 months ago

UK, UK, United Kingdom Mphasis Full time

Delivery Manager – Microsoft Business Applications

Role type: UK, remote with travel to office & client site as required

Employment type: Full-time

Why Mphasis

Mphasis provide Next-Gen Design, Architecture and Engineering services, deliver scalable and sustainable software & technology solutions to Global Enterprises.

Their UK&I based Dynamics Business has a mission to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization. ​

Job Holders Objective:

To ensure successful delivery of all projects within the delivery unit they manage, measured by profitability (paid revenue and % charged time), customer satisfaction (on time and on budget), internal capability (consultant motivation and competency levels) and capacity (appropriate resources to ensure smooth project delivery and handover to support)

Responsibilities:

Project Management

  • Ensure that project charged consultant time is maximized as a percentage of total project time
  • Ensure that all project delivery conforms to the company’s implementation methodology
  • Undertake formal project acceptance and handover from sales
  • Advise Delivery Lead of any high-risk projects and advise what mitigation strategies are available
  • Act as Mphasis project sponsor on delivery unit projects providing an escalation point for PM
  • Act as Project Manager on identified projects
  • Review weekly all current projects with project management team; acting as required
  • Provide a bi-weekly project status/risk report to Delivery Lead

Financial Management

  • Manage weekly project time and expense billing process
  • Ensure that all project billing is complete within agreed target days
  • Reduce average project debtor days to below company agreed target
  • Reduce frequency and value of project related credit notes against an agreed target

Capacity Planning

  • Attend weekly capacity planning meetings with Delivery Lead, Operations Manager and Group HR Manager
  • Monitor employee progression and skills development; agree and manage skills programme

Service Improvement

  • Drive additional project revenues; target to bill on average 10% additional revenue per project
  • Consider and provide input to management to enable the development and on-going improvement of the services that we are able to offer to our clients
  • Escalate potential problems to Delivery Lead as soon as these are identified and have the potential to escalate

Line Management

  • Lead and manage an Mphasis a small PM team
  • Undertake annual appraisals and agree individual development plans
  • Ensure high employee retention within the year

KEY DELIVERABLES

  • Projects delivered on time and to budget +/- 5 per cent
  • Project status/risk reports sent to Delivery Lead within 1 working day of period end
  • Project charged activity higher than 90 per cent of total project time
  • Project invoices for time and expenses issued within 5 days of period end
  • Project related credit notes below 5% of billing value
  • Project related debtor days below 50 days
  • Employee retention above 90 per cent
  • Post implementation reports signed off by customer for all projects

STANDARDS OF PERFORMANCE

1. Line Management

Performance is satisfactory when:

  • Team members understand and can articulate confidently their role within the delivery unit
  • development plans have been established for team members
  • regular appraisals and performance review opportunities are being undertaken for all the team
  • clear visibility of both individual and team performance is available to the team
  • clear lines of communication within the team and with the rest of the company are in place
  • timely escalation to Group HR Manager of any performance issues so these can be managed within the legal framework

2. Financial Management

Performance is satisfactory when:

  • consultants are submitting accurate timesheets on time
  • consultants are submitting chargeable and non-rechargeable expenses on time
  • weekly visit reports matching to consultant timesheet are returned signed by the customer on time
  • timesheet and chargeable expenses are approved on time by project managers
  • accurate and detailed project invoices are issued to customers for payment on time
  • customer confirmation of receipt of invoice has been established and confirmed to credit control

3. Project Management

Performance is satisfactory when:

  • the Project Methodology is fully documented
  • the Project Methodology is in use for all relevant pieces of work
  • the Project Methodology is understood and in use by all consultants
  • a risk register is created and maintained for all projects
  • advice is given to the sales team on services pricing policy and practice
  • liaison occurs with other group companies or partners on cross team projects
  • a formal project acceptance and sales handover process is being undertaken
  • a detailed project initiation stage is undertaken with customers to firmly establish project parameters
  • accurate and detailed task and resource plans are created, reviewed and regularly updated
  • consultant diary is accurately maintained
  • consultants are well briefed and understand what is expected of them before starting work
  • an efficient and effective project change control process is operating
  • projects are being weekly assessed to confirm current risk status to Mphasis
  • mitigation strategies are established and evolving for projects appropriate to perceived risk
  • bi-weekly project status/risk report is provided to Delivery Lead for all projects
  • customers are satisfied with the services delivered
  • post implementation reports are signed off by customers for all projects

4. Capacity Planning

Performance is satisfactory when:

  • resource capacity is regularly reviewed against future plans to ensure availability when needed
  • likely skills requirements are effectively matched against individual development plans
  • there are no barriers perceived between the staff in all group companies/delivery units

5. Service Improvement

Performance is satisfactory when:

  • services delivered are measured and improvements to delivery are made on the basis of these measurements or new ideas
  • regular feedback is obtained from customers during project lifecycle and NSAT scores and being recorded and acted upon

6. Administration and Management Reporting

Performance is satisfactory when:

  • KPI, project and other management reports are complete, accurate and submitted on time
  • agreed measures and metrics are reported and submitted before the necessary Board and management meetings
  • there is productive participation in Operations and Management Team meetings

KPIs (targets to be agreed at least annually)

  1. Profitable project delivery
  2. Delivery of projects on-time and on-budget
  3. Customer satisfaction
  4. Staff retention and satisfaction

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