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Information Technology Support Manager

4 months ago

Birmingham UK, West Midlands, United Kingdom Hays Full time

Overview:

We are a longstanding charity with a focus on social justice. Our work involves transforming lives, fostering community strength, and addressing crime. We provide assistance, housing, education, and advocacy for those in need. Your involvement could contribute to our ongoing efforts to create a significant positive change.

Skills Knowledge Required:

·Familiarity with working in an outsourced setting with ICT vendors.

·Competence in setting priorities, meeting agreed deadlines, and managing stakeholder expectations.

·Proficiency in using ICT Service Desk ticketing systems.

·Understanding of various project management strategies.

·Practical understanding of service delivery frameworks, particularly in relation to managing suppliers and controlling changes.

·Capability to categorise and track issues until they are fully resolved.

·Awareness of data legislation related to ICT.

·Acquaintance with methods for quality management and enhancement.

·Demonstrable success in refining complex procedures.


Required:

·Possess excellent customer focused communication skills.

·Strong team player who builds effective working relationships internally and externally.

·Excellent problem solving and decision-making skills, enabling effective resolution of challenges and the implementation of innovative solutions within short time frames.

·Resilient with ability to bring clarity to situations of ambiguity.


Benefits:

·£43,000 to £46,500 salary dependent on experience

·Full time permanent position in a multinational organisation

·Hours: 40 hours (including 5 hours paid lunch breaks)

·Competitive annual leave, pension contribution and other benefits