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Business Support Manager

2 months ago

Coventry UK, West Midlands, United Kingdom FireAngel Safety Technology Full time

FireAngel Technology plc (FA) is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. FA aims to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the retail and trade sectors both in the UK and Europe.


We are seeking an experienced Business Unit Support Manager to join our sales function. This is a fast paced and highly collaborative role in which we are seeking to expand the sales function significantly in the UK and Europe.


Responsibilities

  • Assist the business units with monthly stock forecasts based on sales trends and opportunity reports. Identifying stock issues, slow moving stock and adjusting forecasts as necessary.
  • Ownership of the price files and specific customer (segment) price lists, ensuring all are up to date and available to key stakeholders.
  • Support all business units with new product introductions including but not limited to new line forms, pricing, etc.
  • Review and analyse tender documents, contracts, and related materials to understand the requirements and evaluation criteria.
  • Coordinate the tender process from start to finish, managing timelines, milestones, and deliverables.
  • Write, edit, and proofread tender documents, ensuring clarity, accuracy, and compliance with all submission requirements.
  • Assist other departments with queries relating to customer pricing, debit notes and rebate agreements.
  • Support finance team by controlling trading terms documentations, owning the quality of data and accuracy of all rebate agreements and commercial support documents.
  • Management of the Customer Relationship Management system (CRM), controlling the quality of data as input by the team, creating and maintaining reports for the team, full system administration. Keeping the system up to date with accurate product and pricing data. Identifying and recommending good practice for the team.
  • Assist the Marketing department with sales activities including exhibitions and promotional campaigns. Support the team with Point of Sales requests for customers. Attend regular marketing meetings to offer support and feedback on sales activity.
  • Provide assistance to Product Managers with accurate data relating to market trends, sales data, pricing and product variant information.
  • Authorisation of sales team pricing requests in the absence of their line manager.
  • To attend internal and external meetings on all aspects of the business / trade shows when requested.


Required:

  • Keep up to date with product knowledge, demonstrated by passing of periodical product technical tests.
  • Bid writing and data analysis experience required to win tenders from public and private clients.
  • Organise and deliver technical seminars to professionals (residential social landlords, architects, developers, design and build) to increase their awareness of the products and the technical support on offer.
  • Any other duties as requested by your line manager.
  • Be a competent presenter, able to represent the company`s image professionally at all levels.
  • Prepare quotations & tenders effectively & within set timescales.
  • Accurately forecast sales to facilitate effective stock control.
  • Attend meetings with clients & colleagues as required.
  • Demonstrate effective building of client relationships.
  • Be proficient at operating Microsoft Excel, Word and Outlook.
  • Have enough computer literacy to operate a CRM system as used by the company.


Desired:

  • Experience of bidding into government organisations.
  • Ability to quickly gather complex information to provider reports and assessments to our sales team and clients.
  • Extensive experience of bid writing into public tenders.
  • Understanding and experience working through tendering frameworks and the level of detail required to be successful.


Required:

  • Keep up to date with product knowledge, demonstrated by passing of periodical product technical tests.
  • Bid writing and data analysis experience required to win tenders from public and private clients.
  • Organise and deliver technical seminars to professionals (residential social landlords, architects, developers, design and build) to increase their awareness of the products and the technical support on offer.
  • Any other duties as requested by your line manager.
  • Be a competent presenter, able to represent the company`s image professionally at all levels.
  • Prepare quotations & tenders effectively & within set timescales.
  • Accurately forecast sales to facilitate effective stock control.
  • Attend meetings with clients & colleagues as required.
  • Demonstrate effective building of client relationships.
  • Be proficient at operating Microsoft Excel, Word and Outlook.
  • Have enough computer literacy to operate a CRM system as used by the company.


Desired:

  • Experience of bidding into government organisations.
  • Ability to quickly gather complex information to provider reports and assessments to our sales team and clients.
  • Extensive experience of bid writing into public tenders.
  • Understanding and experience working through tendering frameworks and the level of detail required to be successful.


Personal qualities:


Communication Skills: Strong written and verbal communication skills are necessary for collaborating with team members, clients, and key stakeholders.


Attention to Detail: Taking ownership of your work and having a keen eye for detail is essential to maintain a high level of quality throughout all work.


Adaptability: The landscape is constantly evolving. The ideal candidate should be adaptable and open to learning new tools, trends, and techniques to stay ahead in the industry.


Time management: This role requires planning and foresight to ensure all projects are delivered on time and in line with all areas of the business.


You should apply if:

  • You are a reliable and structured professional and excel in a company where trust and integrity is the key foundation for everything we do
  • You love rolling up your sleeves to get it done
  • What we’re doing at FireAngel excites you


Culture

  • FA are in the simplicity business and they are building a team, who look at the world a little differently. People that look at the needlessly complicated and say ‘that’s nuts’. Folks that are bold enough to challenge convention. And brilliant enough to actually change it


What's in it for you?

  • The chance to help develop a household name brand for the future
  • The opportunity to work with a collaborative team fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself
  • A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company´s future is being shaped. We look for the brightest and smartest who tell us how we can change and evolve
  • Competitive salary & benefits (Salary Protection, Health Insurance, birthday annual leave day etc.)
  • This is a hybrid role with 3 days in the office or customer sites per week.