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Assistant Team Manager

2 months ago

Southampton, Hampshire, United Kingdom Quilter Full time
What the Hiring Manager Says

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising and becoming even more customer centric. So if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us

This is an exciting opportunity to join a team of highly skilled individuals handling the servicing of our existing clients. The team is unique in that the role will be able to gain experience across two different sides, looking after the maintenance of our client's accounts but also some of our more complex work with underlying transactions. The team also deal with all products so there is a wide range of planning and monitoring required.

You should consider applying for this role if you have a passion for people development, working with statistics and customer service.
- Team Manager

About the Role

Level : 3

Department: Bereavement & Ill Health - Platform

Location : Southampton

Contract type : Permanent

Our Assistant Team Manager's act as deputies to our Team Managers and cover their responsibilities where required whilst also ensuring that customer requests are completed within agreed timescales and meet the same expectations of quality.

You will drive service and process improvements whilst also being able to ensure risk awareness and making the relevant decisions related to this.

You will have experience in using operational management tools, and visual management completion.

You will organise staff training and deliver feedback where appropriate.

You will undertake 121's with team members to aid ATM development and to increase exposure to line management duties in line with team succession plans.

You will support the Team Manager in active engagement and motivation of staff.

You will deliver best practice and have knowledge of internal/external business issues so that you can make recommendations on process, service, and operational improvements.

You will ensure key risks are identified, RCA is carried out and included in the risk framework and plan for the mitigation of these risks.

You will be liaising with internal business partners, such as Risk or Finance, to ensure that your team's work is compliant with policies and requirements.

About You

Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

Our ideal candidate will have experience of managing people in relation to processes and allocation of work within our Operational areas or have proven experience within the Bereavement & Ill Health team .

You will be able to drive continuous improvement activities with a team whilst also being able to demonstrate the ability to coach others whilst also having strong communication and interpersonal skills.

You will have a good working knowledge of MS Office products especially Excel.

Ideally, having a CF1 and/or FA2 CII Qualification is desirable however this isn't essential to the role.

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities .

Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures .

Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.

Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

#LI-FD1

Core Benefits

Holiday: 26 days

Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions

Private Medical Insurance: Single cover as standard, cover can be increased at your own cost

Life Assurance: 4x your salary, cover can be increased at your own cost

Income Protection: 75% of salary payable after 26 weeks of absence

In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.