DR Pre-Sales Consultant

2 days ago

Birmingham UK, West Midlands, United Kingdom Agfa Radiology Solutions Full time

This position provides day-to-day DR Pre-Sales Delivery and Application Support Services on Agfa Radiology Solutions.

As a DR Pre-Sales Consultant / CD-DR Applications Specialist, you will support the UK Radiology Solutions Sales Team by providing and delivering presentations, technical information, and recommended configurations to customers for Agfa Imaging Products & Services.

Actively promote Agfa’s DR and CR product portfolio to existing and new customers to gain sales.

Give Applications support, training and “Go-Live” support, and provide customer and sales team class-room training on Agfa’s Imaging Products as required. The role will also include customised CR/DR configurations, problem-solving and image quality issues.

JOB DUTIES & ACCOUNTABILITIES:

  • Liaise with Key Account Managers to create and execute a strategic account plan for DR Sales
  • Act as single point of contact to DR customer projects base for Agfa products & services
  • Accompany prospective DR customers from first contact to closing of contract
  • Qualification of potential DR accounts
  • Manage customer relationship
  • Manage customer expectations during proposal & negotiation phase
  • Negotiate with customers
  • Negotiation of service contracts
  • Explain and demonstrate the sold products/solutions and think strategically with the customer
  • Coordinate and control sales processes
  • Assist the service manager during proposal & negotiation phase for SLA’s
  • Configure and customise Product / Solution
  • Manage customer expectations; request and control of customer’s obligation to cooperate
  • Fault evaluation and finding for Product / Solution and follow-up
  • Discuss Product / Solution options, choices and solutions with the customer and third parties
  • Analyse customer-specific requirements (e.g. workflows) in line with customer contract specifications/statement of work
  • Draw-up training and implementation concepts
  • Train customers and Agfa employees
  • Pass on up-selling opportunities to sales
  • Respect project budget to obtain billable days
  • Document/communicate according to project guidelines (e.g. status, concepts,)

By exceptions:

  • Support selling Services to existing and new customers
  • Support product demonstrations and tender preparation
  • Support R&D in defining product requirements
  • Support testing products
  • Support service organisation by training internal Agfa employees
  • Accountability to establish and build strong client relationships over time that allow for continuity
  • Accountability for ongoing representation of DR sales, support and service delivery programs
  • Accountability for profitable offer calculation, submission and contract management
  • Accountability to provide a complete and meaningful hand-over to Services and R&D, according to Agfa best practice procedures
  • Accountability for timely implementation of a Product / Solution, according to Agfa best practice procedures
  • Accountability for high quality implementation of a Product / Solution in budget, according to Agfa best practice procedures
  • Accountability for being knowledgeable and up-to-date on latest Agfa and competitors’ products & solutions
  • Accountability for meeting customer requirements within the scope of the project and statement of work
  • Accountability to meet formal requirements (e.g. create project documentation, respect resource planning procedures).

REQUIREMENTS:

  • Radiographic Degree
  • High flexibility and willingness to travel often
  • Extensive knowledge in the areas of direct radiography, fluoroscopy and other imaging areas
  • Safe implementation, application and interpretation of legal requirements, guidelines and standards in radiology
  • Good knowledge of dealing with relevant PC software and a high level of interest in computer systems and interfaces in radiology
  • Sensitivity and sense of responsibility in contact with customers and patients
  • Training capabilities and strong communication skills
  • Able to establish and build strong customer relationships
  • Business oriented
  • Active in a radiology department is an advantage.

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