Senior Manager

2 months ago

Burgess Hill, West Sussex, United Kingdom American Express Full time

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

The Network & Acquiring Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage. NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay.

The Network Delivery team within NAS works to deliver a full scale modernized Network including new digital products such as Debit, Account to Account Payments, QR, Tokenization and Local Network solutions to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments. A role in the Network Delivery team will challenge you to broaden your skillset and industry acumen in a collaborative, diverse and inclusive team environment.

The Senior Manager Digital Solution Design – Envisioning role is part of the Network Delivery Intake & Envisioning team. The role will focus on supporting the Debit & BillPay strategic priorities, working across Business and Technology teams to interpret business requirements into Agile Features for scrum teams to build and then implement for business partners. This requires breaking down the business requirement/business problem into what drives business value, identifying opportunities for transformation, assessing alternative solutions (particularly industry research), and clearly defining how the final deliverable meets the customer need and fits within the transaction processing lifecycle. The success of the role will depend upon the individual’s ability to think strategically, build strong relationships, understand and drive the appropriate business architecture and focus on what delivers business value.

This is a great opportunity for someone wanting to demonstrate a strategic mindset, operate as a core member of a large modernization program and develop innovative payment capabilities.

How will you make an impact in this role?

• Collaborate with business partners to clarify development scope, associated business value, as well as dependencies, and linkage to strategic roadmaps

• Drive transformation into Network & BillPay processes utilizing external research, identifying opportunities to globalize capabilities and conversely, sunset other capabilities.

• Work with business and technology partners to deliver Network & BillPay capabilities on the new modernized infrastructure

• Influence, lead and communicate to all levels across a broad range of customers and constituents

• Develop presentations materials for colleagues and Senior Leadership and present your findings in a clear and compelling way

• Develop a technical understanding of the new Network & BillPay ecosystems

• Provide consultancy to business partners to ensure that processes and platforms are utilized appropriately

Minimum Qualifications:

• Ability to think strategically and breakdown business problems

• High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills.

• Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by technology teams.

• Strong analytical skills with the ability to clearly articulate complexities

• Strong collaboration, presentation and influencing skills

• Driving results and collaborating in a cross-functional and global environment

• Experience eliciting, articulating and documenting business requirements

• Flexibility in supporting various time zones, as this role supports global initiatives

Preferred Qualifications:

• Experience of developing strategy or scope elicitation

• Expertise in Account-to-Account Payments, Authorization, Clearing & Settlement, ATM, Tokenization and Payment processing

• Experience with Agile Delivery Framework

• Experience delivering complex system development

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

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