Senior Research Manager
2 months ago
SENIOR RESEARCH MANAGER
UP TO £60,000
LONDON (REMOTE FIRST)
THE COMPANY
Harnham is working with a well established financial membership body. They are looking for a senior insight manager to act as the Voice of the customer and lead on CX projects.
THE ROLE:
- Lead global surveys for members, affiliates, and employers; analyze results to enhance customer experience and meet KPIs.
- Build relationships with stakeholders to understand their needs and provide tailored research solutions.
- Manage and conduct research using quantitative and qualitative methods, including UX and pop-up surveys.
- Integrate AI technologies to improve research capabilities.
- Analyze research data, combining internal data, UX insights, industry trends, and local market insights.
- Present findings and strategic recommendations to various audiences, including senior leadership.
- Represent customer interests in steering groups and communities focused on satisfaction.
- Supervise research projects by Analysts, ensuring high standards and best practices.
YOUR SKILLS AND EXPERIENCE:
- Extensive client-side insights experience.
- Strong organizational skills with the ability to handle multiple projects under pressure.
- Expertise in qualitative and quantitative research methodologies and UX.
- Strong analytical skills to interpret and summarize diverse data sources.
- Experience with online research panels/communities across various markets.
- Proven ability to drive improvements through insights.
- Commitment to market research best practices.
- Proficiency with some of these tools and software (e.g., Forsta, Qualtrics, Lookback, HotJar, SPSS, Q, Adobe Analytics).
- Experience in the education/learning sector is a plus.
THE INTERVIEW PROCESS
- First stage: Teams Interview
- Second stage: Task Interview
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