Senior Research Manager

2 months ago


London, UK, United Kingdom Harnham Full time

SENIOR RESEARCH MANAGER

UP TO £60,000

LONDON (REMOTE FIRST)



THE COMPANY

Harnham is working with a well established financial membership body. They are looking for a senior insight manager to act as the Voice of the customer and lead on CX projects.


THE ROLE:


  • Lead global surveys for members, affiliates, and employers; analyze results to enhance customer experience and meet KPIs.
  • Build relationships with stakeholders to understand their needs and provide tailored research solutions.
  • Manage and conduct research using quantitative and qualitative methods, including UX and pop-up surveys.
  • Integrate AI technologies to improve research capabilities.
  • Analyze research data, combining internal data, UX insights, industry trends, and local market insights.
  • Present findings and strategic recommendations to various audiences, including senior leadership.
  • Represent customer interests in steering groups and communities focused on satisfaction.
  • Supervise research projects by Analysts, ensuring high standards and best practices.


YOUR SKILLS AND EXPERIENCE:

  • Extensive client-side insights experience.
  • Strong organizational skills with the ability to handle multiple projects under pressure.
  • Expertise in qualitative and quantitative research methodologies and UX.
  • Strong analytical skills to interpret and summarize diverse data sources.
  • Experience with online research panels/communities across various markets.
  • Proven ability to drive improvements through insights.
  • Commitment to market research best practices.
  • Proficiency with some of these tools and software (e.g., Forsta, Qualtrics, Lookback, HotJar, SPSS, Q, Adobe Analytics).
  • Experience in the education/learning sector is a plus.



THE INTERVIEW PROCESS

  • First stage: Teams Interview
  • Second stage: Task Interview



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